Senior Facilities Manager - Brettenham House in London

Location: Central London

Reports to: Associate Director - Facilities Management

About the Role

We are seeking a dynamic and accomplished Senior Facilities Management professional to become an integral member of our London team. This is a unique opportunity to assume responsibility for Brettenham House, one of the city's most prestigious new office developments. You will play a pivotal role in managing this landmark property, ensuring its reputation for excellence is upheld and developed. We pride ourselves on providing a brilliant service so time management, the ability to work under pressure, self‑motivate and prioritise are an absolute must. We are offering a real opportunity to grow within a company with a reputation of promoting and growing talent, working with an impressive client base.

Acting as a visible ambassador for the company's values, consistently demonstrating them in behaviour, decision‑making, and leadership. Champion a culture where our values are embedded in everyday activities, actively promoting and reinforcing them across teams. Align actions and initiatives with the wider company strategy, helping translate strategic goals into practical outcomes while inspiring others to do the same.

At Ashdown Phillips, we celebrate diversity, embracing individuals from all backgrounds and experiences. We are committed to fostering an inclusive and equitable workplace where everyone can thrive and be themselves. We believe that by bringing together unique perspectives, we create dynamic, forward‑thinking teams.

What We're Looking For

We need a proactive, hands‑on professional who can lead from the front. You will:

• Have experience managing multi‑occupier, complex properties, ideally within a managing agent environment.
• Demonstrate a proven track record of delivering excellent service while managing budgets and contractors.
• Be confident, self‑motivated, and able to work in a fast‑paced environment, prioritising effectively under pressure.

This role is perfect for someone who thrives on responsibility, enjoys variety, and wants to leave their mark on a high‑profile property.

About Brettenham House

• Size: Circa 128,000 sq. Ft. of premium office space plus 6,600 sq. ft. of outdoor terrace.
• Status: WELL Platinum, Best in Class Trophy Asset.
• Heritage: Iconic Art Deco building, sympathetically redeveloped to meet modern sustainability and occupier standards.
• Location: Prime Central London, on the elbow of the River Thames.

Brettenham House is more than a building, it's a landmark that blends history, sustainability, and functionality for today's occupiers.

Key Responsibilities

• Lead, manage, and develop all FM services for the building, ensuring best‑in‑class operational delivery.
• Manage budgets, forecasts, and contracts for security, M&E, cleaning, and building fabric maintenance.
• Ensure statutory compliance across health, safety, environment, and security standards.
• Act as the main point of contact for occupiers, clients, contractors, and stakeholders, building strong professional relationships.
• Drive a culture of excellence, embedding company values, leading by example, and motivating teams and contractors to deliver consistently high standards.
• Monitor, develop, and support the FM team, identifying training needs, improving competencies, and reviewing performance regularly.
• Identify and implement environmental and sustainability initiatives aligned with strategic objectives.
• Contribute to property marketing, ensuring that the building is presented as a premier, high‑performing workspace.

Communication & Stakeholders

You will liaise with a wide range of contacts, including:

• Contract managers and service providers (M&E, security, cleaning)
• Fabric maintenance contractors
• Landlord representatives (architects, surveyors, consultants, insurance agents, marketing and letting agents)
• Ashdown Phillips & Partners colleagues (MD, Directors, Senior and Associate Directors, surveyors, and consultants)
• Health & Safety consultants, local authorities, and the fire brigade
• Occupiers and their fit‑out teams

Key Accountabilities

• Deliver cost‑effective, high‑quality FM services that meet landlord and occupier expectations.
• Procure, manage, and monitor contractors and service providers to achieve optimum performance.
• Oversee and control budgets, ensuring proper allocation and reporting.
• Ensure compliance with all statutory and internal obligations relating to the property.
• Develop strong relationships with occupiers, clients, and colleagues to maintain and improve service levels.
• Lead the FM team and contractor partners, driving performance and accountability.
• Ensure life safety systems and building services are maintained on schedule.
• Identify and implement sustainability opportunities.
• Represent the company professionally to all stakeholders, promoting the building and our values.

Personal Specification

• Excellent knowledge of Health, Safety, and Environmental legislation (IOSH essential; NEBOSH desirable).
• Proven experience managing multi‑occupier, complex properties.
• Strong budget, service charge, and contractor management skills.
• Problem‑solving ability and resource optimisation skills.
• Exceptional organisational and time‑management skills, able to respond effectively under pressure.
• Self‑motivation and ability to work independently.
• Excellent interpersonal and communication skills.
• Flexibility in approach and working patterns.
• IT literacy (Microsoft Word and Excel).

Qualifications: IWFM Membership, IOSH, NEBOSH.

Why Join Us?

• Work on a landmark London property with a focus on sustainability and occupier experience.
• Opportunity to grow into a senior leadership role.
• Collaborate with a team that values innovation, service excellence, and professional development.
• Engage with a prestigious client base and high‑profile occupiers.

Competitive Package

• Growth and Development – We offer extensive opportunities and support for personal and professional development including sponsorship for professional qualifications.
• Financial – Employer Pension contribution 3%, life assurance at 4 × basic salary, group income protection (long‑term disability insurance), interest‑free season ticket loan, bonus scheme, financial and mortgage advice through AP Rewards.
• Health & Leisure – 25 days annual leave + public holidays and 3 additional wellbeing days, wellbeing support, mental health support, 2 volunteering days per year, cycle‑to‑work scheme, eye care voucher, AP Rewards offering 100’s of discounts for everyday needs, Employee Assistance Programme, Help@Hand, a collaborative company culture and social events.

As a Disability Confident Employer, we are committed to making reasonable adjustments to the recruitment process and all disabled candidates (as defined by the Equality Act 2010) who satisfy the minimum criteria for the role will be guaranteed an interview. If this is required, please contact us. Applications from candidates irrespective of their background, gender, race, sexual orientation, religion or age are welcomed, providing the required criteria is met.