IT Administrator

Job Purpose

To provide IT administration and day-to-day support across the business, working closely with the IT Team and external IT provider. The role is responsible for coordinating staff onboarding and offboarding, providing first-line IT support, managing IT helpdesk tickets, obtaining quotes and ordering IT equipment, and assisting with a variety of IT initiatives and projects.

The role will also support the wider support team with administrative duties, including office management, monitoring the main company phone line and email inbox and completing other ad hoc administrative tasks as required.

Key Objectives

• Provide effective day-to-day IT administration and first-line support across the business.
• Coordinate IT requirements for staff onboarding and offboarding.
• Support the IT Manager with the delivery of IT projects, initiatives and ongoing improvements.
• Maintain effective relationships with external IT and telecommunications providers.
• Contribute to wider administrative responsibilities within the support team.

Key Accountabilities

• Provide day-to-day IT and administrative support across the business.
• Coordinate IT set-up for new starters, including equipment and system access, and ensure appropriate IT deactivation and equipment recovery for leavers.
• Work closely with the external IT provider, raising, monitoring and following up helpdesk tickets through to resolution.
• Provide first-line support for common IT queries and escalate issues to the IT Team or external IT provider where required.
• Liaise with the company's mobile phone provider and act as a point of contact for day-to-day mobile phone requirements.
• Obtain quotations, order and coordinate IT equipment and maintain appropriate IT records.
• Assist the IT Team with IT projects, system changes and other IT initiatives as required.
• Work closely with the support team and other internal teams across the business.
• Provide administrative cover for the support team during holidays and non-working days.
• Answer and field calls and monitor shared inboxes as required.
• Undertake other reasonable ad hoc duties appropriate to the role.
  

Personal Specification

Thesearetheminimumkeyareasofknowledge,skills,andexperience.

• Detail-oriented, conscientious and well organised, with an enthusiastic approach.
• Strong organisational and time-management skills, with the ability to prioritise effectively.
• Experience of administrative systems and the ability to learn new tasks and systems quickly.
• Good working knowledge of Microsoft 365 applications is advantageous.
• An interest in IT and technology, with a willingness to develop technical knowledge and skills.
• Ability to work independently with minimal supervision when required.
• Demonstrates initiative and responds appropriately to issues.
• Strong team player with excellent interpersonal skills and the ability to work effectively with colleagues, clients and external suppliers.
• Ability to assist the team in meeting deadlines and adapt to changing priorities.
• Excellent written and verbal communication skills.
• Proactive approach to administrative and IT-related issues.
• Good numeracy skills and the ability to produce clear and grammatically correct business correspondence.
• High levels of integrity and discretion when handling confidential or sensitive information.

Why Join Us?

• Build your IT knowledge and skills through hands-on experience, supporting colleagues and contributing to IT projects and improvements.
• Join a collaborative support team in a varied role where you can make a practical difference to the day-to-day running of the business.

Competitive Package

Growth and Development - We offer extensive opportunities and support for personal and professional development including sponsorship for professional qualifications.

Financial: Employer Pension contribution 3%, life assurance at 2 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme, financial and mortgage advice through AP rewards.

Health & Leisure: 23 days annual leave + public holidays and 3 additional wellbeing days, wellbeing support, mental health support, 2 volunteering days per year, cycle to work scheme, eye care voucher, AP Rewards offering 100’s of discounts for everyday needs. Employee Assistance Programme, Help@Hand, a collaborative company culture and social events.

As a Disability Confident Employer, we are committed to making reasonable adjustments to the recruitment process and all disabled candidates (as defined by the Equality Act 2010) who satisfy the minimum criteria for the role will be guaranteed an interview. If this is required, please contact us. Applications from candidates irrespective of their background, gender, race, sexual orientation, religion or age are welcomed, providing the required criteria is met.