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- Tasks: Manage bookings and events at a vibrant business estate, ensuring top-notch customer service.
- Company: Join a fast-growing team at The Connection, formerly Vodafone Village.
- Benefits: Enjoy a competitive salary, 23 days holiday, wellness days, and flexible working options.
- Why this job: Be part of a dynamic environment where your organisational skills can shine.
- Qualifications: Great customer service skills and a flair for promoting services are essential.
- Other info: Comprehensive training provided; perfect for those looking to grow in a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
This position represents an exciting chance to become part of a dynamic and fast-growing team responsible for managing The Connection, the newly redeveloped business estate formerly known as the Vodafone Village. The primary goal of this role is to maximise bookings for meeting rooms, co-working areas, and small office spaces through expert management, seamless event execution, and outstanding customer service.
Key Responsibilities
- Meeting Rooms
- Handle all enquiries and viewings related to meeting rooms, emphasising their features and advantages to encourage bookings.
- Accept and co-ordinate bookings using the designated app and software.
- Provide technical assistance for all audio-visual equipment.
- Set up rooms according to the specifications of each meeting.
- Clear rooms promptly once meetings conclude.
- Communicate with the wider estate team regarding events that may affect the overall estate.
- Update the meeting room wayfinding daily.
- Co-working Spaces
- Manage all enquiries and viewings for co-working spaces, highlighting benefits to convert interest into memberships or package deals.
- Administer all memberships and packages.
- Oversee daily operations of the co-working area, ensuring a warm welcome and comprehensive support for all members and users.
- Organise member-focused initiatives to add value and foster collaboration amongst members.
- Work with colleagues to ensure all estate initiatives align and enhance each other.
- Issue app access credentials and parking permits as needed.
- Small Office Spaces
- Manage all enquiries and viewings for small office spaces, showcasing features to drive bookings and lettings.
- Administer all bookings and lettings.
- Ensure smooth day-to-day running of these spaces, maintaining agreed access for users.
- Provide app access credentials and parking permits when required.
- Management Duties
- Manage all users in accordance with the venue’s terms and conditions.
- Ensure all spaces are fully equipped and maintained in good working order.
- Maintain high standards of safety and upkeep across all spaces.
- Prepare and distribute monthly performance reports for all areas.
- Keep accurate and up-to-date records of occupiers and members.
- Lead a continuous improvement programme, gathering feedback where possible.
- Support marketing efforts for the space via broker platforms, and contribute content and imagery for social media and the website.
- Additional Duties
- Provide cover for the reception desk during lunch breaks and as required.
- Report any building or estate issues to the estate management team.
- Enforce established policies and procedures throughout the estate.
- Order stock when necessary.
- Act as a Fire Warden during operational hours and actively participate in fire drills.
- Ensure all users are informed about emergency procedures and the designated assembly point.
Person Specification
The selection process prioritises candidates with the right personality and attitude, with comprehensive training provided for necessary skills. The ideal applicant will possess excellent customer service abilities and a natural flair for promoting and selling services. Strong interpersonal and communication skills are essential, as the role involves interacting at all levels. Organisational skills and numerical competence are required for performance reporting. Proficiency in IT, particularly with Microsoft Outlook, Word, and Excel, is also expected.
Position Details and Benefits
This is a full-time role, offering 37.5 hours per week from Monday to Friday, between 08:30 and 17:00, including a one-hour daily break. Candidates should be willing to adopt a flexible approach to working patterns in response to the venue’s requirements. Optional overtime may be available for events scheduled outside regular working hours. The position offers a competitive salary. Holiday entitlement includes 23 days of annual leave, increasing by one day per year of service up to a maximum of 25 days, along with eight bank holidays. Additional benefits include three wellness days per year.
Interested? Apply here. Complete our short form and upload your CV to express your interest in applying.
Venue Manager in Newbury employer: Ashdown Phillips & Partners Limited
Contact Detail:
Ashdown Phillips & Partners Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Venue Manager in Newbury
✨Tip Number 1
Get to know the venue inside out! Familiarise yourself with all the meeting rooms, co-working spaces, and small offices. This way, when you chat with potential clients, you can highlight the unique features and benefits that will make them want to book.
✨Tip Number 2
Practice your pitch! Whether it's over the phone or in person, being able to confidently communicate the advantages of our spaces is key. Role-play with a friend or family member to get comfortable with the conversation.
✨Tip Number 3
Network like a pro! Attend local events or join online groups related to event management and venue hiring. Building connections can lead to referrals and new bookings, so don’t be shy about putting yourself out there.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our dynamic team at The Connection. Don’t miss out on this opportunity!
We think you need these skills to ace Venue Manager in Newbury
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your personality shine through. Highlight your customer service skills and any relevant experience that showcases your flair for promoting and selling services.
Tailor Your CV: Make sure your CV is tailored to the Venue Manager role. Emphasise your organisational skills, IT proficiency, and any experience with managing bookings or events. This will help us see how you fit into our dynamic team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that highlights your key achievements and skills relevant to the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at The Connection!
How to prepare for a job interview at Ashdown Phillips & Partners Limited
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with The Connection and its offerings. Understand the features of the meeting rooms, co-working spaces, and small office areas. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role heavily relies on excellent customer service, prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your ability to manage enquiries and provide support, as well as any initiatives you've led to enhance customer satisfaction.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and priorities effectively. You might be asked about your experience with performance reporting or using software for bookings. Bring specific examples that showcase your organisational prowess and numerical competence.
✨Prepare Questions About Team Collaboration
This position involves working closely with a team, so think of insightful questions to ask about collaboration and communication within the estate team. This shows that you value teamwork and are eager to contribute positively to the work environment.
