At a Glance
- Tasks: Greet guests, manage luggage, and ensure a smooth experience in the hotel.
- Company: Join a welcoming team in a vibrant hotel environment.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Enjoy a dynamic role with the chance to learn about hospitality.
- Why this job: Be the friendly face that makes guests feel at home and create memorable experiences.
- Qualifications: Excellent customer service skills and a positive attitude are essential.
The predicted salary is between 22000 - 26000 £ per year.
Working as part of the Guest Relations team, and reporting to the Head Concierge/Duty Manager you will be responsible for the meet and greet of all guests. You will have a friendly and approachable manner, maintaining professionalism at all times. You will often be the main port of call for guests’ queries and on occasion will provide support to the reception team during busy periods. You will handle guests’ luggage, car parking, booking of taxis and/or restaurants and maintaining the presentation of the lobby area.
Key Responsibilities
- To ensure guests arriving and leaving the building are greeted and helped in a professional, courteous way.
- To oversee the smooth running of the car parking areas, organise valeting, and reserve parking areas where necessary.
- To act in a pro-active efficient way when handling and storing luggage from arriving guests as well as those leaving and take responsibility for the safety and retrieval of that luggage.
- To ensure you are aware of and have sufficient local knowledge to be able to provide information about local transport, entertainment and leisure.
- To ensure you are aware each day of the in-house activities, conferences and functions taking place in the hotel.
- To respond promptly and professionally with a wide range of issues and liaise with Head of Department.
Hall Porter Key Attributes
- Excellent level of customer service; motivated to engage with guests and go the extra mile for guests and colleagues.
- Friendly, courteous and helpful with excellent communication skills.
- Hands on approach to work, always being productive and looking to improve.
- Possess a positive 'can do' attitude with a desire to learn.
- Well groomed and able to maintain smart appearance.
- Able to deal with a wide range of issues, maintaining your own calm demeanour at all times.
- Be fit and capable given the physical demands of the role.
- Able to work on your own initiative as required.
- IT literate.
- A full driving license is required.
- Due to our rural location, you will need your own transport.
Concierge/Hall Porter in Waldron employer: Ashdown Park
Elite Hotels is an exceptional employer that prioritises a positive work environment and employee satisfaction. With a strong focus on customer service, our team members are encouraged to engage with guests and go the extra mile, fostering a culture of support and collaboration. Located in a picturesque rural setting, we offer unique opportunities for personal growth and development, ensuring that every employee feels valued and empowered in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge/Hall Porter in Waldron
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Ashdown Park. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Ashdown Park
Don't be shy about reaching out to Ashdown Park directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Concierge/Hall Porter in Waldron
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Ashdown Park and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Ashdown Park
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
