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- Tasks: Join our team as a Night Porter, providing excellent customer service during night shifts.
- Company: Be part of a fantastic hospitality team dedicated to guest satisfaction.
- Benefits: Enjoy flexible hours, a supportive team environment, and opportunities for growth.
- Why this job: Perfect for night owls who love helping others and want to develop their skills.
- Qualifications: Hospitality experience preferred but not essential; must be customer-focused and eager to learn.
- Other info: Own transport required due to rural location; apply soon as roles may close early.
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If you are a bit of a night owl, and have a passion for excellent customer service then you may be just the person we are looking for to join our fantastic team as a Night Porter. A good dose of common sense is key.
The role involves working nights (from 11am to 7.30am which includes a 0.5 hour unpaid break), at times by yourself during the shift. You will be trained in all aspects of the front office including reception, so that you are able to assist any late arrivals/early departures, and assist with late night/early morning room service requirements. This role has the opportunity to develop as part of a close knit team. Hospitality experience would be preferred, but not essential.
Key Responsibilities:
- To ensure guests arriving and leaving the building are greeted and helped in a professional, courteous way.
- To oversee the smooth running of the car parking areas, organise car valeting, reserve parking spaces where necessary and ensure car keys are stored securely and accessibly.
- To act in a pro-active and efficient way when handling and storing luggage on arrival and departure.
- To ensure you possess, or are keen to develop, good local knowledge to be able to provide information regarding transport, entertainment and leisure available locally.
- To ensure you are aware of all in-house activities, conferences and functions taking place in the hotel each evening/night.
- To respond promptly and professionally to guest enquiries or complaints and to keep the night manager informed each day.
- To ensure the hotel’s promise of a 24 hour service is fulfilled by deputising for Housekeeping, Food and Beverage and Kitchen Department as per agreed standards.
- To be aware of and knowledgeable concerning the Standard Operating Procedures for the role and ensure that all procedures are carried out to a high degree of efficiency.
- To provide a warm. friendly welcome/au revoir to all our guests, and be both personable, attentive and professional at all times
- Have an excellent command of the English language both verbal and written
- Computer literate, ideally with experience in Opera Fidelio or similar advanced PMS systems.
- Able to demonstrate a clear understanding of the highest level of customer service.
- Willing to work on your own initiative as well as part of a team when required
- Previous experience in a similar role and comfortable carrying out night audits would be desired.
- Keen to learn about the local area and hotel product knowledge
If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.
Due to our rural location you will need your own transport
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Night Porter / Auditor employer: Ashdown Park
Contact Detail:
Ashdown Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter / Auditor
✨Tip Number 1
Familiarise yourself with the local area and amenities. Knowing about nearby transport options, entertainment, and leisure activities will not only help you in the role but also impress during your interview.
✨Tip Number 2
Practice your customer service skills. Since this role requires excellent interaction with guests, consider role-playing scenarios where you handle inquiries or complaints to build your confidence.
✨Tip Number 3
Get comfortable with night shifts. If you haven't worked nights before, try adjusting your sleep schedule ahead of time to ensure you're alert and ready for the demands of the role.
✨Tip Number 4
Research common hotel management systems like Opera Fidelio. Familiarity with these systems can give you an edge, showing that you're proactive and ready to hit the ground running.
We think you need these skills to ace Night Porter / Auditor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in hospitality or customer service. Emphasise skills that align with the role, such as communication, problem-solving, and the ability to work independently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work night shifts. Mention your willingness to learn about the local area and hotel operations, as well as any previous experience that relates to the Night Porter role.
Highlight Relevant Skills: In your application, be sure to mention your computer literacy, especially if you have experience with property management systems like Opera Fidelio. Also, discuss your understanding of high-level customer service and how you can contribute to the team.
Show Enthusiasm: Express your enthusiasm for the role and the opportunity to be part of a close-knit team. Let them know why you are excited about working nights and how you can provide a warm and friendly welcome to guests.
How to prepare for a job interview at Ashdown Park
✨Show Your Customer Service Skills
As a Night Porter, excellent customer service is key. Be prepared to share examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to handle the responsibilities of the role.
✨Demonstrate Initiative and Independence
Since the role involves working nights, often alone, it's important to show that you can take initiative. Discuss times when you've successfully managed tasks independently, highlighting your problem-solving skills and ability to stay organised.
✨Familiarise Yourself with Local Knowledge
Having good local knowledge is essential for this position. Research the area around the hotel, including transport options, entertainment, and leisure activities. Being able to provide this information during the interview will show your enthusiasm for the role.
✨Prepare for Common Interview Questions
Anticipate questions related to handling guest complaints, managing luggage, and ensuring smooth operations during night shifts. Practising your responses will help you feel more confident and articulate during the interview.