Elite Hotels (Rotherwick) Ltd. in Hook is seeking a Receptionist who will be the first point of contact for guests, both in person and on the telephone, delivering first-class service at the heart of our Front of House team.
You will support smooth check-in/out and handle enquiries promptly and courteously. You will work closely with all Heads of Departments to maintain high standards, manage the switchboard and guest history, and ensure staff use the Fidelio Opera PMS, Concept and Squirrel POS.
Guest Experience Lead — Front Desk & Service in Hook employer: Ashdown Park
Elite Hotels is an exceptional employer that prioritises a positive work environment and employee satisfaction. With a strong focus on customer service, our team members are encouraged to engage with guests and go the extra mile, fostering a culture of support and collaboration. Located in a picturesque rural setting, we offer unique opportunities for personal growth and development, ensuring that every employee feels valued and empowered in their role.
