Training Officer Overview:
This hands‑on and practical training position plays a key role in embedding Elite Hotel’s culture, service standards and behavioural expectations across the property. Through on‑the‑job, online and classroom training, working closely with the Human Resources Manager and Heads of Departments across the Hotel operation, you will ensure learning programmes are translated to consistent on‑the‑floor performance, supporting managers to build capability, accountability and engagement with their teams. You will design, deliver and support a range of learning and development activities to develop consistent standards that reflect the Company’s culture and the ethos of delivering distinctive, engaged and guest‑centric service.
As a Training Officer you will have experience of delivering a wide variety of activities from induction, statutory and compliance training to customer service - ideally within a hospitality setting. As a natural role model you will set the tone for a thriving learning environment including supporting the hotel’s apprenticeship activities and mentor guest‑facing apprentices in the completion of their apprenticeship programme.
This role will suit someone who;
- Can demonstrate previous experience in training and coaching in a hospitality environment
- Has excellent verbal and written communication skills, be highly organised, passionate and self‑motivated
- Is enthusiastic, customer‑focused and be able to work within deadlines
- Can be flexible towards hours to suit operational learning needs
32 hours per week, site based, flexible days.
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Training Officer in Heathfield employer: Ashdown Park
Elite Hotels is an exceptional employer that prioritises a positive work environment and employee satisfaction. With a strong focus on customer service, our team members are encouraged to engage with guests and go the extra mile, fostering a culture of support and collaboration. Located in a picturesque rural setting, we offer unique opportunities for personal growth and development, ensuring that every employee feels valued and empowered in their role.
