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- Tasks: Handle guest bookings and inquiries with a focus on exceptional service.
- Company: Join Elite Hotels, where creating memorable experiences is our mission.
- Benefits: Flexible hours, competitive pay, and opportunities for growth in hospitality.
- Other info: Weekend and evening shifts required; own transport needed due to location.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Confident communication skills and a positive attitude are key.
The predicted salary is between 20000 - 25000 £ per year.
As a Reservations Sales Agent you will be joining a dynamic team dealing with sales enquiries via telephone or email. You will ensure all guest room bookings and dinner reservations are dealt with in a flawless and professional manner using our Property Management System; Opera. You will liaise with the reception team and conference office and be responsible for your own administration. You will have the ability to upsell and maximise sales as part of your day to day role and as such, will be aware of competitor’s facilities, process and special promotions. Be familiar with all hotel facilities and be confident in promoting and recommending these to guests. You will be able to provide the highest quality of service to the guests, with the aim of exceeding expectations at all times.
The Reservations Office is open every day so some weekend working will be involved, as well as some evenings.
Key Attributes:- A resilient and confident telephone manner
- Previous experience as a Receptionist or Reservationist in hospitality is preferred but not essential as we are looking for the right person with the right attitude
- Able to provide exceptional levels of customer service
- Outstanding communication and sales skills, respond positively to targets
- Excellent administration, organisation, IT skills and attention to detail is paramount
- Due to our rural location you will need your own transport
At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
Reservationist in Forest Row employer: Ashdown Park
Contact Detail:
Ashdown Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservationist in Forest Row
✨Tip Number 1
Get to know the company inside out! Research Elite Hotels and their offerings so you can chat confidently about their facilities and promotions during your interview. This shows you're genuinely interested and ready to upsell like a pro!
✨Tip Number 2
Practice your phone skills! Since you'll be dealing with sales enquiries over the phone, grab a friend and do some mock calls. Focus on being friendly, confident, and clear – it’ll help you nail that telephone manner they’re looking for.
✨Tip Number 3
Show off your customer service chops! Think of examples from your past experiences where you went above and beyond for a guest or customer. This will highlight your ability to provide exceptional service and exceed expectations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to handle the Property Management System like a champ!
We think you need these skills to ace Reservationist in Forest Row
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any experience you have in providing top-notch customer service. We want to see how you’ve gone above and beyond for guests in the past, so share those stories!
Be Confident and Clear: When writing your application, keep your tone confident and clear. We love a good communicator, so make sure your personality shines through while keeping it professional.
Know Your Stuff: Familiarise yourself with our hotel facilities and any special promotions we might have. Mentioning these in your application shows us you’re genuinely interested and ready to upsell like a pro!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!