Reception Manager Key Responsibilities:
The Reception Manager is responsible for the day to day running of the hotel reception, ensuring the highest quality of guest service standards are adhered to by the Reception team, using the AA guidelines for a 4 Red Star Hotel as well as the expectations for the internal Guest Satisfaction Surveys and Mystery Shopper reports. The role will require you to deliver exceptional service and create lasting impressions. As the main point of contact for all our guests you will need to be warm and motivated with an indisputable desire to exceed their expectations. This fantastic opportunity would be perfect for an experienced Reception Supervisor looking to progress their career.
This is a full time role, working five days over seven, including weekends and evenings, so flexibility is required.
Reception Manager Key Attributes
- A background working in hotel front office operations.
- An excellent communicator and motivator to be able to train and develop the current dedicated team and lead by example at all times.
- Well organised with proven problem solving skills, have the confidence to deal with guest issues and display attention to detail.
- Knowledge of Opera PMS or similar hotel front office system.
At Elite Hotels we have a single minded & unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
Reception Manager in Forest Row employer: Ashdown Park
Elite Hotels is an exceptional employer that prioritises a positive work environment and employee satisfaction. With a strong focus on customer service, our team members are encouraged to engage with guests and go the extra mile, fostering a culture of support and collaboration. Located in a picturesque rural setting, we offer unique opportunities for personal growth and development, ensuring that every employee feels valued and empowered in their role.
