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- Tasks: Support the Country Club & Spa, ensuring cleanliness and a welcoming atmosphere for guests.
- Company: Join the prestigious Ashdown Park Hotel & Country Club, set in stunning grounds.
- Benefits: Enjoy competitive pay, career development, free meals, and discounts on stays and spa treatments.
- Other info: Own transport required due to rural location; opportunities for growth and training available.
- Why this job: Be part of a dedicated team creating memorable experiences for guests in a beautiful setting.
- Qualifications: Must be over 18, with good customer service skills and a friendly attitude.
The predicted salary is between 12 - 15 £ per hour.
Due to lone working candidates must be over 18 years of age. Providing support across all areas of the Country Club & Spa to ensure cleanliness and presentation standards are maintained and areas are ready for guest use at all times. It is a varied role, including welcoming and looking after hotel residents, private members and day visitors.
Key Responsibilities:
- To open and close the Country Club and Spa, with lone working at the end of a late shift (1.30pm-9pm).
- Ensuring all areas of the Country Club including the pool area and Leisure Club furniture, are clean and tidy, ready for use.
- Carrying out pool tests and maintenance as required.
- To provide a welcoming atmosphere for all our guests and members.
- Assisting with reception duties including answering the telephone, checking in visitors and advising on services available as well as directing guests to changing rooms, Relaxation Room, the Forest Brasserie and treatment areas.
- To work closely with the Reception, Brasserie and Spa teams to ensure smooth running of the day.
Key Attributes:
- Have a good command of the English language, both verbal and written.
- Be passionate about customer service with a friendly and welcoming demeanour.
- Have good knowledge of Microsoft Word and Outlook.
- Previous experience working with Microsoft Excel and a spa booking system would be an advantage.
- Love what they do and possess the ability to work well under pressure with good time management skills.
- Possess a ‘can do’ attitude and be able to use their own initiative.
- Be able to clean effectively to the high standards of hygiene required, and have good attention to detail.
If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received. Due to our rural location you will need your own transport.
At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
About Ashdown Park Hotel & Country Club:
Ashdown Park Hotel and Country Club is a stunning grade two listed country house set in 186 acres of beautiful grounds on the edge of the Ashdown Forest. With an award winning 4 red star Hotel, fine dining two rosette Anderida Restaurant, 3 lounges, 17 conference & banqueting rooms, Cocktail Bar, Brasserie, fully equipped Country Club and Spa, we offer our guests a complete experience.
Why work at Ashdown Park Hotel & Country Club:
As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you!
Benefits
- Generous share of the monthly Service Charge (*which is dependant upon overall sales performance)
- Career development with accredited training providers
- Enhanced holiday programme & reward scheme for long service
- Employee Assistance Programme - Hospitality Action
- Meals provided by our talented kitchen team
- We have plenty of free parking
- Generous 'Refer a Friend' bounty incentive
- We also have amazing recognition awards for exceptional customer service
- Reduced price stays in all of our hotels where you are treated like a guest no matter who you are! (after successful completion of probation period)
- Discounts available for spa treatments and for food and beverage (after successful completion of probation period)
- Uniform provided
- Smart Pension Scheme which is linked to Smart Rewards which gives employees free, unlimited access to over 1200 discounts
- Access to Wagestream which helps you keep track of your earnings in real-time; gives you access to the wages you have earned; helps you to save wages; gives you access to a financial health score checker.
For full details of the benefits on offer please check our website: https://www.careersatelitehotels.co.uk/why-work-elite
Leisure Assistant- Casual in Forest Row employer: Ashdown Park
Contact Detail:
Ashdown Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Assistant- Casual in Forest Row
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in. Plus, it shows you're genuinely interested!
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and your ability to work under pressure, as these are key for the Leisure Assistant role.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, especially in hospitality where presentation is everything. A neat appearance reflects your attention to detail.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Leisure Assistant- Casual in Forest Row
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see your friendly and welcoming demeanour reflected in your words. Remember, this role is all about creating a positive atmosphere for our guests.
Tailor Your Application: Make sure to tailor your application to the Leisure Assistant role. Highlight any relevant experience you have, especially in customer service or hospitality. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read, so make sure to proofread for any typos or errors!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details about the role and our amazing benefits there too!
How to prepare for a job interview at Ashdown Park
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Leisure Assistant. Familiarise yourself with the tasks like maintaining cleanliness, welcoming guests, and assisting with reception duties. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing a welcoming atmosphere, be prepared to share examples of how you've delivered excellent customer service in the past. Think of specific situations where you went above and beyond for a guest or resolved a tricky situation with a smile.
✨Brush Up on Your Tech Skills
The job mentions a good command of Microsoft Word, Outlook, and ideally Excel. Make sure you're comfortable using these tools, as well as any spa booking systems if you have experience. You might get asked about your proficiency, so it’s best to be ready to discuss your skills.
✨Demonstrate Your Attention to Detail
Cleaning and hygiene standards are crucial in this role. Be ready to talk about how you ensure high standards in your previous jobs. Maybe you have a method for checking your work or a story about a time you caught something others missed—share that!