Learning & Culture Executive Overview:
This hands-on and practical training position plays a key role in embedding Elite Hotel’s culture, service standards and behavioural expectations across the property. Through on-the-job, online and classroom training, working closely with the Human Resources Manager and Heads of Departments across the Hotel operation, you will ensure learning programmes are translated to consistent on-the-floor performance, supporting managers to build capability, accountability and engagement with their teams. You will design, deliver and support a range of learning and development activities to develop consistent standards that reflect the Company’s culture and the ethos of delivering distinctive, engaged and guest-centric service.
As a Training Officer you will have experience of delivering a wide variety of activities from induction, statutory and compliance training to customer service - ideally within a hospitality setting. As a natural role model you will set the tone for a thriving learning environment including supporting the hotel’s apprenticeship activities and mentor guest-facing apprentices in the completion of their apprenticeship programme.
This role will suit someone who;
- Can demonstrate previous experience in training and coaching in a hospitality environment
- Has excellent verbal and written communication skills, be highly organised, passionate and self-motivated
- Is enthusiastic, customer-focused and be able to work within deadlines
- Can be flexible towards hours to suit operational learning needs
32 hours per week, site based, flexible days.
Learning & Culture Executive in Forest Row employer: Ashdown Park
Elite Hotels is an exceptional employer that prioritises a positive work environment and employee satisfaction. With a strong focus on customer service, our team members are encouraged to engage with guests and go the extra mile, fostering a culture of support and collaboration. Located in a picturesque rural setting, we offer unique opportunities for personal growth and development, ensuring that every employee feels valued and empowered in their role.
