At a Glance
- Tasks: Welcome guests with warmth and ensure they have an outstanding stay.
- Company: Elite Hotels, dedicated to exceptional guest experiences.
- Benefits: Flexible shifts, team environment, and opportunities for growth.
- Other info: Own transport required due to rural location.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 20000 - 24000 £ per year.
The role of Guest Relations Assistant is a key position and the primary focus of the role is to deliver excellent guest service by welcoming our guests in a warm and friendly manner and ensuring they have an outstanding stay. You will contribute to an overall exceptional experience from arrival to departure. As a Guest Relations Assistant, you will deal with all requests at Hotel Reception in a professional and efficient manner. The role also includes cash handling and credit card transactions as well as taking reservations and answering the switchboard. Experience using Opera is desirable but not essential.
Key Responsibilities:
- To undertake front of house duties; to include meeting, greeting and attending to the needs of the guests, ensuring an excellent customer service experience.
- To check all departmental cash outs, ensuring they are all accurate before they are accepted and processed.
- To be responsible for the front desk floats.
- To act in a pro-active and efficient way when handling and storing luggage from arriving guests, as well as those leaving and take responsibility for the safety and retrieval of that luggage.
- To ensure that all internal and external calls are answered promptly and, if necessary, transferred to the relevant department.
- To ensure the smooth running of the front hall and car parking areas / valet services.
- To be aware of the in-house activities, conferences and functions taking place in the hotel.
- To act as a sales person, promoting the Hotel facilities, packages and products in order to convert bookings and upsell.
- To have sufficient local knowledge to be able to provide information about local transport, entertainment and leisure.
- To respond promptly and professionally to guest enquiries, complaints and compliments and liaise with Heads of Department.
Key Attributes:
- Be a team player.
- Excellent time keeper, and able to work a variety of shift patterns (early shift 7am to 3pm, late shift 3pm to 11pm).
- Passionate about delivering service to the highest standards.
- Have a positive attitude.
- Have a pleasant telephone manner.
- Have great personal presentation.
- Have excellent communication and IT skills.
If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received. Due to our rural location, you will need your own transport.
At Elite Hotels, we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
Casual Receptionist/Guest Relations Assistant in Forest Row employer: Ashdown Park
Elite Hotels is an exceptional employer that prioritises a positive work environment and employee satisfaction. With a strong focus on customer service, our team members are encouraged to engage with guests and go the extra mile, fostering a culture of support and collaboration. Located in a picturesque rural setting, we offer unique opportunities for personal growth and development, ensuring that every employee feels valued and empowered in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Receptionist/Guest Relations Assistant in Forest Row
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Ashdown Park. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Ashdown Park
Don't be shy about reaching out to Ashdown Park directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Casual Receptionist/Guest Relations Assistant in Forest Row
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Ashdown Park and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Ashdown Park
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
