At a Glance
- Tasks: Lead a team to deliver top-notch customer service in the social housing sector.
- Company: A growing organisation based in Teddington with a focus on community support.
- Benefits: Competitive salary of £40,000, hybrid working, and additional benefits.
- Other info: Join a supportive environment with opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in managing teams and handling complaints, ideally in social housing.
A growing organisation based in Teddington is looking for an experienced Customer Service Manager. This is a crucial role that will involve managing a team of Advisors to provide customer service support across new client onboarding, complaints, compliance and reporting within the social housing sector.
Duties will include:
- Motivating a team and monitoring performance
- Coordinate responses to complaints
- Ensure good practice and highest level of service across the board
- Working with clients to resolve complaints
- Reporting on repairs and ensuring KPI's are met
To be considered suitable you will need the following skills and experience:
- Ability to manage a small customer services team
- Ideally some experience within the social housing/property sector
- Complaint handling experience
- IT proficient and ideally some CRM experience
Remote Customer Service Manager in Surrey employer: Ashdown Group
Join a dynamic and growing organisation in Teddington, where your role as a Customer Service Manager will not only allow you to lead a dedicated team but also contribute to meaningful work within the social housing sector. We pride ourselves on fostering a supportive work culture that prioritises employee development, offering hybrid working options and competitive benefits to ensure a healthy work-life balance. With opportunities for professional growth and a commitment to excellence in customer service, this is an ideal place for those seeking a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Service Manager in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service management roles and practice your responses. Highlight your experience in managing teams and handling complaints, as these are key skills for the job.
✨Tip Number 3
Showcase your IT skills! Make sure you're ready to discuss your proficiency with CRM systems and any relevant software during interviews. Being tech-savvy is a big plus in this role, so don’t shy away from sharing your experiences.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Remote Customer Service Manager in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Manager role. Highlight your experience in managing teams and handling complaints, especially within the social housing sector. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can motivate a team. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Relevant Experience:When filling out your application, be sure to showcase any relevant experience you have in the social housing or property sector. Mention specific examples of how you've resolved complaints or improved service levels – we want to know what you've achieved!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Ashdown Group
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the social housing sector. Understand the key challenges and trends in the industry, as well as the specific services the company offers. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to motivate and manage a team. Be ready to share examples from your past experiences where you've successfully led a team, handled complaints, or improved service levels. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like a difficult complaint or a team performance issue. Think about real-life scenarios you've faced and how you resolved them. This will demonstrate your problem-solving skills and ability to maintain high service standards.
✨Familiarise Yourself with CRM Tools
Since the role requires IT proficiency and ideally some CRM experience, make sure you're comfortable discussing any relevant tools you've used in the past. If you haven't used a specific CRM, do a bit of research on common platforms in the industry so you can speak confidently about them.
