At a Glance
- Tasks: Provide top-notch IT support to users and troubleshoot technical issues.
- Company: Join a rapidly growing business with a friendly and supportive culture.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Work in a dynamic environment with great career advancement potential.
- Why this job: Be the go-to tech hero, solving problems and making a real difference.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
The predicted salary is between 28000 - 42000 £ per year.
A highly successful and rapidly growing business based in Kingston, Surrey are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you will provide an excellent 1st and 2nd line support service to internal IT users, clients and VIPs. This is a front line, customer facing hands-on technical role supporting a Windows and M365 environment. Please note – hybrid working is offered – 2 days per week in the office and 3 at home.
Key responsibilities of this Service Desk Engineer role are:
- Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs
- Providing 1st and 2nd line desktop, laptop and mobile device support across a variety of systems and services including M365
- Completing ad hoc project work such as device builds, IT onboarding and application deployment
Previous experience across the following technologies is essential:
- Windows 10 and Windows 11
- Microsoft Office applications both desktop and M365 deployed: Word, Excel, Teams, Outlook, SharePoint
- Mobile device (including via MDM) mostly Android and laptop estates
- VPN
- Good understanding of security good practices
- Good documentation skills
The ideal candidate will have previous experience as a Service Desk Analyst or IT Support Engineer. You will have strong incident resolution, service request fulfilment, asset and configuration and database management skills. ITIL Foundation accreditation is a bonus.
The salary on offer for this role is £35,000 - £40,000 (depending on experience) plus benefits.
2Nd Line It Support Engineer - Falkirk - Hybrid - 40,000 in Stirling employer: Ashdown Group
Join a dynamic and rapidly growing company in Falkirk, where you will be part of a supportive and collaborative work culture that values employee development and innovation. With hybrid working options, you can enjoy the flexibility of working from home while still being part of a vibrant team that prioritises excellent customer service and technical expertise. This role offers not only competitive salary and benefits but also opportunities for professional growth in a forward-thinking environment.
StudySmarter Expert Advice🤫
We think this is how you could land 2Nd Line It Support Engineer - Falkirk - Hybrid - 40,000 in Stirling
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ashdown Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ashdown Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ashdown Group!
✨Direct Apply to Ashdown Group
Let's not forget to apply directly through the Ashdown Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2Nd Line It Support Engineer - Falkirk - Hybrid - 40,000 in Stirling
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ashdown Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ashdown Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ashdown Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
