At a Glance
- Tasks: Lead a team to deliver top-notch customer service in the social housing sector.
- Company: A growing organisation based in Teddington with a focus on community support.
- Benefits: Competitive salary of £40,000, hybrid working, and additional benefits.
- Other info: Join a supportive environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in managing teams and handling complaints, ideally in social housing.
A growing organisation based in Teddington is looking for an experienced Customer Service Manager. This is a crucial role that will involve managing a team of Advisors to provide customer service support across new client onboarding, complaints, compliance and reporting within the social housing sector.
Duties will include:
- Motivating a team and monitoring performance
- Coordinate responses to complaints
- Ensure good practice and highest level of service across the board
- Working with clients to resolve complaints
- Reporting on repairs and ensuring KPI's are met
To be considered suitable you will need the following skills and experience:
- Ability to manage a small customer services team
- Ideally some experience within the social housing/property sector
- Complaint handling experience
- IT proficient and ideally some CRM experience
Remote Customer Service Manager in Southampton employer: Ashdown Group
Join a dynamic and growing organisation in Teddington, where your role as a Customer Service Manager will not only allow you to lead a dedicated team but also contribute to meaningful work within the social housing sector. We pride ourselves on fostering a supportive work culture that prioritises employee development, offering hybrid working options and competitive benefits to ensure a healthy work-life balance. With a focus on excellence and continuous improvement, this is an excellent opportunity for those looking to make a real impact while advancing their career.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Service Manager in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for a Customer Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your complaint handling techniques and be ready to share examples of how you've motivated teams in the past. Show them you’re not just about managing, but also about inspiring your team to deliver top-notch service.
✨Tip Number 3
Don’t forget to research the company! Understand their values and mission in the social housing sector. This will help you tailor your responses during interviews and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like this one. Plus, it shows you’re serious about joining us and helps us keep track of your application.
We think you need these skills to ace Remote Customer Service Manager in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in managing customer service teams, especially in the social housing sector. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can motivate a team. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Complaint Handling Skills:Since complaint handling is a big part of this role, share specific examples of how you've successfully resolved issues in the past. We want to know how you turned challenges into positive outcomes!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Ashdown Group
✨Know Your Stuff
Make sure you brush up on the social housing sector and understand the key challenges it faces. Familiarise yourself with common complaints and how to handle them effectively, as this will show your potential employer that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated and managed a team in the past. Think about specific situations where you improved performance or resolved conflicts, as this will demonstrate your capability to lead a customer service team successfully.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer complaints or team management. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to maintain high service standards.
✨Highlight Your IT Proficiency
Since the role requires IT proficiency and CRM experience, be prepared to discuss your technical skills. Mention any relevant software you've used and how it has helped you manage customer interactions or improve service delivery.
