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For Companies At a Glance
- Tasks: Support and maintain high-performing network infrastructure for diverse clients.
- Company: Rapidly growing MSP and technology provider in London.
- Benefits: Competitive salary, hybrid work model, and professional development opportunities.
- Why this job: Join a dynamic team and make a real impact on client networks.
- Qualifications: Experience in network technologies and strong troubleshooting skills required.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 28800 - 48000 £ per year.
A highly successful and rapidly growing MSP and Technology provider are looking for a seasoned Network Engineer to join their Service Desk and Projects team. This MSP is looking for a motivated Service Desk Network Engineer to maintain, and support secure, resilient, and high-performing network and IT infrastructure for a range of mid-market clients. This hybrid role combines remote service desk responsibilities with on-site support, offering a dynamic and rewarding opportunity for a technically capable and customer-focused professional.
Key Responsibilities
- Client management: evaluating business impact and managing expectations.
- Troubleshoot and resolve network connectivity issues across LAN, WAN, and WLAN environments.
- Support the deployment and maintenance of secure VPNs, VLANs, and firewall rules.
- Conduct network performance monitoring and recommend optimization strategies.
- Provide support to junior team members on first-line support tickets and service requests.
- Act as an escalation point for 1st line engineers, ensuring timely resolution of complex issues.
- Manage and triage service desk queues effectively, maintaining SLA compliance.
- Update service tickets, communicate with clients, and coordinate with third-party suppliers.
- Maintain accurate documentation of network configurations, changes, and troubleshooting steps.
Qualifications
- Experience in an MSP or IT/Voice environment and strong understanding of network technologies and principles: TCP/IP, DNS, DHCP, and WLAN design/troubleshooting; VPNs (SSL/IPsec), STP, Routing, Firewall Policies, NAT, VIPs, VRRP.
- Experience with Microsoft Teams Voice and Collaboration and knowledge of Azure or AWS public cloud environments is advantageous.
- Experience with FortiGate Firewalls is a bonus.
The salary on offer for this role is up to £48,000 plus benefits.
Service Desk Network Engineer - MSP – London - £48,000 – Hybrid employer: Ashdown Group
Contact Detail:
Ashdown Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Network Engineer - MSP – London - £48,000 – Hybrid
✨Tip Number 1
Network with industry professionals! Attend local tech meetups or online webinars to connect with others in the field. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects and achievements in network engineering. This can really set you apart when you're chatting with potential employers.
✨Tip Number 3
Practice your interview skills! Mock interviews with friends or mentors can help you feel more confident. Focus on explaining your troubleshooting process and how you handle client management.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to get noticed by our hiring team directly.
We think you need these skills to ace Service Desk Network Engineer - MSP – London - £48,000 – Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your experience with network technologies and any relevant projects you've worked on, especially in an MSP environment.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've tackled network issues or supported clients in the past, and show your enthusiasm for joining our team.
Showcase Your Technical Skills: Don’t shy away from listing your technical skills! Mention your experience with TCP/IP, VPNs, and any tools you’ve used for network performance monitoring. This is your chance to shine and show us what you can bring to the table.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Ashdown Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of network technologies like TCP/IP, DNS, and VPNs. Be ready to discuss how you've used these in past roles, especially in an MSP environment. This will show that you're not just familiar with the concepts but can apply them practically.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've troubleshot network issues in the past. Think about times when you resolved complex problems or improved network performance. This will demonstrate your ability to handle the challenges that come with the role.
✨Client Management is Key
Since this role involves client interaction, be ready to talk about your experience managing client expectations and communications. Highlight any instances where you successfully navigated tricky situations or ensured client satisfaction, as this is crucial for a Service Desk Network Engineer.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your technical knowledge and customer service skills. Practice articulating your thought process when faced with a network issue or a service desk challenge. This will help you convey your analytical skills and customer-focused approach effectively.
