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- Tasks: Provide 1st, 2nd, and some 3rd line support at client sites.
- Company: An IT Consultancy in South-East London focused on innovative tech solutions.
- Benefits: Enjoy flexible working, good bonuses, and annual salary reviews.
- Why this job: Gain autonomy in your schedule while working with a dynamic IT team.
- Qualifications: Experience in IT support and a passion for technology is essential.
- Other info: Work predominantly in South-East and Central London with a supportive team.
The predicted salary is between 40000 - 50000 £ per year.
An IT Consultancy based in South-East London is seeking an experienced 2nd Line Support Senior IT Engineer to provide 1st, 2nd and some 3rd line/Systems Management level support on client sites, based predominantly in South-East and Central London.
In this role you’ll typically work on client sites 3 days a week and from home 2 days a week, but depending on the requirements of the client there is need for flexibility on this. You’ll generally have full autonomy to plan your own schedule and what days you work from home dependent on clients’ needs, whilst supporting Senior Engineers on their clients.
Working with the existing IT team, you’ll respond to requests sent from the client to the company’s helpdesk. You’ll go to the client site and ensure that all incidents are resolved in a timely manner and support Senior Engineers on client accounts.
You’ll be able to help with managing tech projects, suggesting upgrades and technology optimisations to Senior Management and implement technical solutions when required.
The role is paying £40,000-£50,000 plus good benefits. The company pays good bonuses and performs annual salary reviews.
Senior IT Engineer employer: Ashdown Group
Contact Detail:
Ashdown Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Engineer
✨Tip Number 1
Familiarise yourself with the latest IT support tools and technologies relevant to 2nd line support. Being well-versed in these can help you stand out during interviews, as you'll be able to discuss how you can implement them effectively.
✨Tip Number 2
Network with professionals in the IT consultancy field, especially those working in South-East London. Attend local meetups or online forums to connect with potential colleagues and learn about the company culture, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully resolved technical issues in previous roles. Highlighting your problem-solving skills and ability to work under pressure will resonate well with hiring managers.
✨Tip Number 4
Show your flexibility and adaptability by being ready to discuss how you can manage your schedule based on client needs. This role requires a degree of autonomy, so demonstrating your ability to prioritise tasks effectively will be crucial.
We think you need these skills to ace Senior IT Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st, 2nd, and 3rd line support. Include specific examples of how you've resolved incidents and supported senior engineers in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your flexibility in working from client sites and your ability to manage tech projects effectively.
Highlight Technical Skills: In your application, emphasise your technical skills and any certifications you hold that are relevant to IT support and systems management. This will demonstrate your capability to suggest upgrades and implement solutions.
Showcase Problem-Solving Abilities: Provide examples in your application of how you've successfully resolved technical issues in a timely manner. This is crucial for demonstrating your fit for the role and your ability to work under pressure.
How to prepare for a job interview at Ashdown Group
✨Showcase Your Technical Skills
As a Senior IT Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss specific technologies you've worked with, and provide examples of how you've resolved complex issues in the past.
✨Highlight Your Client Interaction Experience
Since this role involves working directly with clients, it's crucial to showcase your experience in client-facing roles. Share examples of how you've effectively communicated with clients and managed their expectations.
✨Demonstrate Flexibility and Autonomy
The job requires flexibility in working arrangements. Be ready to discuss how you've successfully managed your schedule in previous roles and how you adapt to changing client needs.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past challenges you've faced in IT support and how you approached them, as this will show your critical thinking abilities.
