Customer Service Manager (Housing) - Teddington (South West London) based - Salary £40,000 plus benefits and hybrid working A growing organisation based in Teddington is looking for an experienced Customer Service Manager. This is a crucial role that will involve managing a team of Advisors to provide customer service support across new client onboarding, complaints, compliance and reporting within the social housing sector. Duties will include: - Motivating a team and monitoring performance - Coordinate responses to complaints - Ensure good practice and highest level of service across the board -Working with clients to resolve complaints - Reporting on repairs and ensuring KPI's are met To be considered suitable you will need the following skills and experience: - Ability to manage a small customer services team - Ideally some experience within the social housing/property sector - Complaint handling experience - IT proficient and ideally some CRM experience
