At a Glance
- Tasks: Lead a team to deliver top-notch customer service in the social housing sector.
- Company: A growing organisation based in Teddington with a focus on community support.
- Benefits: Competitive salary of £40,000, hybrid working, and additional benefits.
- Other info: Join a supportive environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in managing teams and handling complaints, ideally in social housing.
A growing organisation based in Teddington is looking for an experienced Customer Service Manager. This is a crucial role that will involve managing a team of Advisors to provide customer service support across new client onboarding, complaints, compliance and reporting within the social housing sector.
Duties will include:
- Motivating a team and monitoring performance
- Coordinate responses to complaints
- Ensure good practice and highest level of service across the board
- Working with clients to resolve complaints
- Reporting on repairs and ensuring KPI's are met
To be considered suitable you will need the following skills and experience:
- Ability to manage a small customer services team
- Ideally some experience within the social housing/property sector
- Complaint handling experience
- IT proficient and ideally some CRM experience
Remote Customer Service Manager in Nottingham employer: Ashdown Group
Join a dynamic and growing organisation in Teddington, where you will play a pivotal role in shaping exceptional customer service within the social housing sector. We offer a supportive work culture that prioritises employee development, with opportunities for growth and advancement, alongside a competitive salary and benefits package. Embrace the flexibility of hybrid working while making a meaningful impact in your community.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Service Manager in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the lookout for a Customer Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team management and complaint handling. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Showcase your skills! When you get the chance to chat with potential employers, highlight your experience in managing customer service teams and your knack for resolving complaints. Use specific examples to demonstrate how you've made a difference in previous roles.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Remote Customer Service Manager in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your experience in managing teams and handling complaints, especially within the social housing sector. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your background makes you a perfect fit for this role. Don’t forget to mention any specific achievements that demonstrate your ability to motivate a team and meet KPIs.
Showcase Your IT Skills:Since we're looking for someone who’s IT proficient, make sure to mention any relevant software or CRM systems you've used in the past. We love tech-savvy candidates who can hit the ground running and help us improve our processes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Ashdown Group
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the social housing sector. Understand the key challenges and trends in the industry, as well as the specific services the company offers. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to motivate and manage a team. Be ready to share examples of how you've successfully led a team in the past. Think about specific situations where you improved performance or resolved conflicts, and be prepared to discuss these in detail.
✨Prepare for Complaints Scenarios
Since handling complaints is a big part of the role, prepare for situational questions about how you would deal with difficult customers or complex complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Get Familiar with KPIs
Understanding Key Performance Indicators (KPIs) is crucial for this role. Be ready to discuss how you've used KPIs in previous roles to measure success and drive improvements. This will show that you can not only meet but exceed expectations in your new position.
