At a Glance
- Tasks: Lead a team to deliver top-notch customer service in the social housing sector.
- Company: A growing organisation based in Teddington with a focus on community support.
- Benefits: Competitive salary of £40,000, hybrid working, and additional benefits.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in managing teams and handling complaints, ideally in social housing.
A growing organisation based in Teddington is looking for an experienced Customer Service Manager. This is a crucial role that will involve managing a team of Advisors to provide customer service support across new client onboarding, complaints, compliance and reporting within the social housing sector.
Duties will include:
- Motivating a team and monitoring performance
- Coordinate responses to complaints
- Ensure good practice and highest level of service across the board
- Working with clients to resolve complaints
- Reporting on repairs and ensuring KPI's are met
To be considered suitable you will need the following skills and experience:
- Ability to manage a small customer services team
- Ideally some experience within the social housing/property sector
- Complaint handling experience
- IT proficient and ideally some CRM experience
Remote Customer Service Manager in Norfolk employer: Ashdown Group
Join a dynamic and growing organisation in Teddington, where your role as a Customer Service Manager will not only allow you to lead a dedicated team but also contribute to meaningful work within the social housing sector. We pride ourselves on fostering a supportive work culture that prioritises employee development, offering hybrid working options and competitive benefits to ensure a healthy work-life balance. With a focus on excellence and continuous improvement, this is an excellent opportunity for those looking to make a real impact while advancing their career.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Service Manager in Norfolk
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service management roles and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your leadership skills! When discussing your experience, highlight specific examples of how you've motivated teams and handled complaints. This will demonstrate your ability to manage a team and ensure high levels of service, which is crucial for this role.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're genuinely interested in joining our growing organisation. Let's get you that Customer Service Manager position!
We think you need these skills to ace Remote Customer Service Manager in Norfolk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in managing customer service teams, especially in the social housing sector. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your background makes you the perfect fit for our team. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Complaint Handling Skills:Since this role involves dealing with complaints, make sure to include specific examples of how you've successfully resolved issues in the past. We want to know how you handle tough situations and keep customers happy!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Ashdown Group
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the social housing sector. Understand the key challenges and trends in the industry, as well as the specific services the company offers. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to motivate and manage a team. Be ready to share examples of how you've successfully led a team in the past. Think about specific situations where you improved performance or resolved conflicts.
✨Prepare for Complaints Scenarios
Since handling complaints is a big part of the role, prepare for situational questions about how you would deal with difficult customers or challenging complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Your IT Proficiency
Make sure to highlight your IT skills and any experience with CRM systems during the interview. Be ready to discuss how you've used technology to improve customer service processes or reporting in your previous roles.
