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- Tasks: Oversee daily operations, improve processes, and ensure compliance with ISO standards.
- Company: Dynamic tech business focused on growth and operational excellence.
- Benefits: Competitive salary, office-based role, and opportunities for professional development.
- Why this job: Make a real impact in a fast-paced environment while driving efficiency.
- Qualifications: Experience in operations, strong organisational skills, and familiarity with ISO audits.
- Other info: Office located near the train station with occasional travel required.
The predicted salary is between 36000 - 40000 £ per year.
We are currently recruiting on behalf of a growing and dynamic technology business for an experienced Compliance and Operations Manager to support the Head of Operations and to play a pivotal role in keeping the business running smoothly. This is a fantastic opportunity for someone who thrives in a busy SME environment and enjoys variety. The successful candidate will work closely with the Head of Operations and stakeholders across the business, driving efficiency, improving processes, and ensuring operational excellence at every level. It's a challenging and rewarding role for someone keen to make a real impact.
As Operations Manager, you will be responsible for overseeing day-to-day operations, ensuring systems, processes, and people are aligned to support business growth. You'll need exceptional attention to detail, the ability to juggle competing priorities, and a calm, solutions-focused approach.
Key Responsibilities- Support ISO standards (9001 / 14001 / 27001), ensuring compliance and preparation for ongoing certification
- Develop, implement, and continuously improve business processes
- Ensure the project management system reflects business needs and is updated as required
- Attend departmental meetings to ensure compliance and resolve operational issues
- Produce, update, and review reports, highlighting risks and potential issues
- Liaise with external stakeholders (including clients, legal advisors, and government bodies) and coordinate actions internally
- Support sales operations and manage supplier and client documentation, including negotiating terms where appropriate
- Monitor shared inboxes and delegate actions to relevant stakeholders
- Manage client feedback and oversee appropriate follow-up actions
- Administer and optimise use of AdobeSign
- Proofread documentation to ensure accuracy and consistency
- Oversee all office management activities, including supplies, recycling, and cleaning
- Arrange client and colleague gifts when required
- Support travel and accommodation bookings as needed
- Proven experience in an operations-focused role, ideally within a fast-paced SME
- Previous experience of ISO audits
- Ability to read and disseminate contracts
- Strong organisational skills with excellent attention to detail
- Confident working with Office 365 and CRM systems
- Comfortable working with multiple stakeholders and managing competing priorities
- Proactive, adaptable, and delivery-focused
If you're an experienced Operations Manager looking for a role where you can genuinely influence and improve how a business operates, we'd love to hear from you. This is an office-based position, working from their New Malden location, occasional travel to other offices will be required.
Salary: £36,000 - £40,000
Location: New Malden (offices conveniently located near the train station)
Compliance and Operations Manager in New Malden employer: Ashdown Group
Contact Detail:
Ashdown Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compliance and Operations Manager in New Malden
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Compliance and Operations Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their compliance needs and think about how your experience aligns with their goals. This will help you stand out as someone who’s genuinely interested in making an impact.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples of how you've improved processes or handled operational challenges in the past. This will demonstrate your ability to thrive in a busy SME environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Compliance and Operations Manager in New Malden
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Compliance and Operations Manager role. Highlight your experience in operations, compliance, and any relevant ISO standards you've worked with. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've improved processes or driven efficiency in previous positions. We love a good story!
Showcase Your Attention to Detail: Given the nature of the role, attention to detail is key. Make sure your application is free from typos and errors. Proofread everything before you hit send – we appreciate a polished application!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy and ensures your application goes directly to us. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Ashdown Group
✨Know Your Compliance Standards
Make sure you brush up on ISO standards like 9001, 14001, and 27001. Be ready to discuss how you've supported compliance in previous roles and any experiences you have with audits. This shows you're not just familiar with the terms but can actively contribute to maintaining these standards.
✨Showcase Your Process Improvement Skills
Prepare examples of how you've developed and improved business processes in past positions. Think about specific challenges you faced and how your solutions led to operational excellence. This will demonstrate your proactive approach and ability to drive efficiency.
✨Master the Art of Multi-Stakeholder Communication
Since the role involves liaising with various stakeholders, practice articulating how you've managed competing priorities and communicated effectively with different teams. Highlight any experience you have in negotiating terms or resolving operational issues to show your versatility.
✨Demonstrate Attention to Detail
Given the emphasis on accuracy in documentation and reporting, be prepared to discuss how you ensure precision in your work. Bring examples of reports you've produced or documents you've proofread, and explain your process for maintaining high standards in your outputs.
