At a Glance
- Tasks: Provide 1st and 2nd line IT support and resolve technical issues for users.
- Company: Established IT services provider in Central London with a strong client focus.
- Benefits: Competitive salary of £35,000 and opportunities for hands-on experience.
- Other info: Join a dynamic team and build strong relationships with users.
- Why this job: Make a real impact on users' IT experience while developing your skills.
- Qualifications: Experience in IT support, excellent problem-solving, and communication skills.
The predicted salary is between 35000 - 35000 £ per year.
A well-established IT services provider is seeking a fully onsite IT Support Engineer to provide 1st and 2nd line technical support for a key medium-sized client based in Central London, close to St Jame’s Park. This IT support role is paying up to £35,000.
The successful candidate will be responsible for providing high-quality end-user support, resolving hardware and software issues, escalating where appropriate, and assisting with network, hardware, and software installations, configuration, and troubleshooting. You will also maintain accurate documentation of support requests, resolutions, and system configurations while delivering an excellent customer experience.
This role would suit a proactive IT professional who genuinely enjoys supporting end users, takes ownership of issues from start to finish, and is comfortable working independently as the dedicated on-site IT resource.
Essential skills and experience:- Excellent problem-solving and fault-finding skills, with a proactive and methodical approach
- First-class verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users
- A helpful, enthusiastic, and approachable attitude, with a strong commitment to delivering outstanding customer service
- A genuine passion for delivering exceptional end-user support with a customer-first approach
- The ability to work independently, manage multiple priorities, and remain calm under pressure
- Some experience providing 1st and 2nd line IT support, ideally in a standalone IT support role for an SME (up to circa 200 users), with the confidence to manage and prioritise workloads independently
- Strong technical knowledge of Windows 11, Microsoft 365 (Office, Exchange, Teams, OneDrive and SharePoint), Active Directory, Windows Server, iOS devices (iPhone/iPad), basic Mac support, and networking fundamentals (TCP/IP, Wi-Fi, VPN and DNS)
- Interested in end-user support career
- Experience within an MSP environment, preferably on-site support
- Experience supporting Sage 50
- Experience with AV equipment and meeting room technology
This is an excellent opportunity to join a well-established IT services provider in a varied, hands-on role where you'll play a key part in supporting a valued client, building strong relationships with users, and making a real impact on the day-to-day IT experience.
On-site IT Support Engineer - London - £35,000 in Milton Keynes employer: Ashdown Group
Join a market-leading business in Stoke-on-Trent as the Head of IT, where you will thrive in a hybrid work environment that promotes flexibility and work-life balance. Our collaborative culture fosters innovation and continuous improvement, providing you with ample opportunities for professional growth and development. With a focus on cutting-edge technology and a commitment to employee well-being, this role offers a unique chance to make a significant impact while being part of a dynamic team driving the company's impressive growth trajectory.
