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For Companies At a Glance
- Tasks: Support and maintain high-performing network infrastructure for diverse clients.
- Company: Rapidly growing MSP and technology provider in London.
- Benefits: Competitive salary of £48,000, hybrid work model, and professional growth opportunities.
- Why this job: Join a dynamic team and make a real impact on client networks.
- Qualifications: Experience in network technologies and strong troubleshooting skills required.
- Other info: Opportunity to mentor junior team members and enhance your technical expertise.
The predicted salary is between 28800 - 48000 £ per year.
A highly successful and rapidly growing MSP and Technology provider are looking for a seasoned Network Engineer to join their Service Desk and Projects team. This MSP is looking for a motivated Service Desk Network Engineer to maintain and support secure, resilient, and high-performing network and IT infrastructure for a range of mid-market clients. This hybrid role combines remote service desk responsibilities with on-site support, offering a dynamic and rewarding opportunity for a technically capable and customer-focused professional.
Key Responsibilities
- Client management: evaluating business impact and managing expectations.
- Troubleshoot and resolve network connectivity issues across LAN, WAN, and WLAN environments.
- Support the deployment and maintenance of secure VPNs, VLANs, and firewall rules.
- Conduct network performance monitoring and recommend optimization strategies.
- Provide support to junior team members on first-line support tickets and service requests.
- Act as an escalation point for 1st line engineers, ensuring timely resolution of complex issues.
- Manage and triage service desk queues effectively, maintaining SLA compliance.
- Update service tickets, communicate with clients, and coordinate with third-party suppliers.
- Maintain accurate documentation of network configurations, changes, and troubleshooting steps.
Qualifications
- Experience in an MSP or IT/Voice environment and strong understanding of network technologies and principles: TCP/IP, DNS, DHCP, and WLAN design/troubleshooting; VPNs (SSL/IPsec), STP, Routing, Firewall Policies, NAT, VIPs, VRRP.
- Experience with Microsoft Teams Voice and Collaboration and knowledge of Azure or AWS public cloud environments is advantageous.
- Experience with FortiGate Firewalls is a bonus.
Service Desk Network Engineer - MSP – London - £48,000 – Hybrid employer: Ashdown Group
Contact Detail:
Ashdown Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Network Engineer - MSP – London - £48,000 – Hybrid
✨Tip Number 1
Network Engineers, listen up! When you're prepping for interviews, make sure you brush up on your technical knowledge. Be ready to discuss your experience with TCP/IP, DNS, and VPNs. We want to see how you can troubleshoot and optimise networks like a pro!
✨Tip Number 2
Don’t underestimate the power of soft skills! As a Service Desk Network Engineer, client management is key. Practice how you’d handle tricky client situations or explain complex tech issues in simple terms. We’re all about that customer-focused approach!
✨Tip Number 3
Networking isn’t just for the tech side of things! Connect with other professionals in the industry, attend meetups, or join online forums. We can help you find opportunities through our website, so don’t hesitate to check it out!
✨Tip Number 4
Finally, be proactive! Follow up after interviews with a thank-you email, reiterating your interest in the role. It shows enthusiasm and keeps you fresh in their minds. We believe in making those connections count!
We think you need these skills to ace Service Desk Network Engineer - MSP – London - £48,000 – Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Network Engineer role. Highlight your experience with network technologies and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. We love seeing enthusiasm and a personal touch.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled network issues in the past. We’re keen to see your troubleshooting prowess and how you manage client expectations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Ashdown Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of network technologies like TCP/IP, DNS, and VPNs. Be ready to discuss how you've used these in past roles, especially in an MSP environment. This will show that you're not just familiar with the concepts but can apply them practically.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've troubleshot and resolved network issues in the past. Think about times when you had to manage client expectations or escalate issues. This will demonstrate your ability to handle real-world challenges effectively.
✨Familiarise Yourself with Their Tools
If you know the company uses specific tools or technologies, like FortiGate Firewalls or Microsoft Teams Voice, make sure you have a basic understanding of them. Mentioning these during the interview can show your enthusiasm and readiness to hit the ground running.
✨Practice Your Communication Skills
Since this role involves client management and team collaboration, practice explaining technical concepts in simple terms. You might be asked to describe how you would communicate a complex issue to a non-technical client, so being clear and concise is key.
