At a Glance
- Tasks: Resolve 1st & 2nd line technical issues and support clients in a dynamic environment.
- Company: Established MSP with a diverse client portfolio in Central London.
- Benefits: Competitive pay of £25 per hour and opportunities for professional growth.
- Other info: Contract position with potential for exciting project work and career advancement.
- Why this job: Join a vibrant team and enhance your IT skills while making a real impact.
- Qualifications: Experience in helpdesk roles and broad technical knowledge preferred.
The predicted salary is between 20 - 30 £ per hour.
An established MSP with an impressive client portfolio is looking for a talented IT Service Desk / Helpdesk Analyst to join their team based in Central London - at least 3 days per week in the office. This will be a contract position initially for 2 months and inside IR35.
The successful candidate will be tasked with logging and resolving a wide variety of 1st & 2nd line technical tickets for an established client base. Duties will include:
- Resolving basic queries such as onboarding / offboarding and permissions
- Deployments, networking, security
- Liaising with 3rd parties
- Some project work with senior Engineers
We are looking for a candidate with proven helpdesk / service desk experience, ideally in an MSP supporting multiple clients – logging tickets with a high-resolution rate. Some exposure to project work including office relocations, data migrations, booking couriers for client equipment.
It is essential to have broad technical knowledge of a wide range of solutions such as:
- ConnectWise
- RMM systems (Asio / Addigy)
- Mac & Windows OS
- Active Directory / Azure Active Directory
- Virtual machines (Oracle & Hyper-V)
- Mac & Windows hardware build / deployment
- Printers / peripherals
- Cloud services (Microsoft 365, Google Workspace, Dropbox)
- Microsoft MDM Software (Intune, Addigy, Jamf, Apple Business Manager)
- Encryption (Bitlocker & FileVault)
- 2 factor authentication solutions (Duo, Google, Microsoft 365)
- Anti-virus deployments (Webroot & SentinelOne)
- Email filtering (Proofpoint, Mimecast, Mesh)
- General networking (IPv4 & DNS)
The ideal candidate will also be an IT graduate or have a relevant industry certification (ITIL, MTA, MCSA, MCSE, CCNA or similar), although these are not essential.
This IT Service Desk / Helpdesk Analyst role is paying up to £25 per hour depending on experience.
Service Desk Analyst 1st & 2nd line - London - 25 per hour employer: Ashdown Group
Join a dynamic Managed Service Provider in the heart of Central London, where you will be part of a collaborative and innovative team dedicated to delivering exceptional IT support. With a strong focus on employee development, you will have access to ongoing training and growth opportunities, all while enjoying a vibrant work culture that values teamwork and creativity. This role not only offers competitive pay but also the chance to work with a diverse client portfolio, making it an ideal environment for those looking to advance their careers in IT.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst 1st & 2nd line - London - 25 per hour
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ashdown Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ashdown Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ashdown Group!
✨Direct Apply to Ashdown Group
Let's not forget to apply directly through the Ashdown Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Analyst 1st & 2nd line - London - 25 per hour
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ashdown Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ashdown Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ashdown Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
