Incident Manager and Command Centre Lead- Large financial services company- Salary circa 80,000 plus bonus, 10% pension and benefits- London based hybrid role (3 days per week in the office)A leading financial services company is looking for a Team Lead for its Incident Management and Command Centre function. This is a great opportunity where progression into senior management is available in the coming years. The role will take ownership of the UK Command Centre, developing leadership capability while managing business-critical incidents and helping shape the future of IT Operations.Duties will include:Leading the UK Command Centre and supporting the development of a high-performing team.Managing Major Incidents from initiation through to service restoration.Chairing technical and management bridge calls during critical incidents.Coordinating multiple technology teams to restore business-critical services.Providing clear updates to technical teams, senior management and executive stakeholders.Driving continual service improvement through post-incident reviews and trend analysis.Supporting operational projects and helping improve Incident Management processes.Developing reporting, KPIs and operational performance metrics.To be considered suitable you will need the following skills/experience:- Technical background as either, Incident Manager, Major Incident Manager, Command Centre Team Lead, NOC Team Lead, IT Operations Lead, Senior Systems Administrator- Experience managing or coordinating Major Incidents within a large enterprise environment.- A good understanding of how a Command Centre or IT Operations Centre functions.- Confidence communicating with both technical teams and senior business stakeholders.- Strong stakeholder management and communication skills.- A passion for continuous improvement and developing operational excellence.
Senior Manager, Data Management in London employer: Ashdown Group
Join a market-leading business in Stoke-on-Trent as the Head of IT, where you will thrive in a hybrid work environment that promotes flexibility and work-life balance. Our collaborative culture fosters innovation and continuous improvement, providing you with ample opportunities for professional growth and development. With a focus on cutting-edge technology and a commitment to employee well-being, this role offers a unique chance to make a significant impact while being part of a dynamic team driving the company's impressive growth trajectory.
