At a Glance
- Tasks: Manage complex rent arrears and support customers in finding sustainable solutions.
- Company: Well-established organisation based in South-West London with a supportive culture.
- Benefits: Competitive hourly rate, hybrid work model, and opportunity to make a real difference.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Help people navigate financial challenges while building valuable relationships.
- Qualifications: Experience in income recovery, strong communication skills, and problem-solving abilities.
The predicted salary is between 22 - 29 £ per hour.
- Income Recovery Officer / Rent Recovery
- Initial 2 month contract
- DHourly rate up to £26
- Hybrid role 2 days a week in Twickenham, South West London (3 days from home)
We’re currently recruiting for an I ncome Recovery Officer to join a well-established organisation based in South-West London.
This is a great opportunity for someone with experience in income recovery, debt recovery or housing, who enjoys working with complex cases and supporting customers to find sustainable solutions.
You’ll be responsible for managing a varied caseload involving rent arrears and more complex financial circumstances, working with customers and a range of stakeholders to achieve positive outcomes.
Key responsibilities
- Managing complex rent arrears and income recovery cases.
- Supporting customers with significant arrears and identifying solutions to help them maintain their tenancies where possible.
- Managing former tenancy arrears and cases where the tenancy has ended.
- Preparing legal documentation and progressing cases through relevant legal processes.
- Representing cases at court possession proceedings.
- Managing complex and sensitive customer situations in a professional and empathetic manner.
- Building positive relationships with a range of stakeholders, including solicitors.
- Working across different housing tenure types and applying appropriate debt recovery approaches.
- Using knowledge of welfare benefits to help identify suitable solutions for customers.
What you’ll need
- Experience preparing legal documentation and representing cases at court possession proceedings.
- Experience managing complex or sensitive customer situations.
- Strong communication and relationship-building skills.
- Experience working with a range of stakeholders, including solicitors.
- Experience of debt recovery across different housing tenure types.
- A good understanding of welfare benefits.
- Strong problem-solving skills and the ability to manage a varied caseload.
- #J-18808-Ljbffr
Income Recovery Officer in London employer: Ashdown Group
Join a market-leading business in Stoke-on-Trent as the Head of IT, where you will thrive in a hybrid work environment that promotes flexibility and work-life balance. Our collaborative culture fosters innovation and continuous improvement, providing you with ample opportunities for professional growth and development. With a focus on cutting-edge technology and a commitment to employee well-being, this role offers a unique chance to make a significant impact while being part of a dynamic team driving the company's impressive growth trajectory.
StudySmarter Expert Advice🤫
We think this is how you could land Income Recovery Officer in London
✨Get Involved in Local Community Projects
One of the best ways to land a temporary role in social work is to dive headfirst into local community projects. Volunteer your time or skills at local charities or community centres to not only gain experience but also to connect with professionals in the field. They might just have some insider knowledge on temporary positions that pop up!
✨Engage with Social Work Networks
Join online forums and social media groups specifically for social workers. Platforms like Facebook or LinkedIn have dedicated groups where professionals share temporary job opportunities. Being an active member can help you stay in the loop and even get recommendations from those already in the field.
✨Attend Workshops and Seminars
Keep an eye out for workshops, seminars, or conferences related to social work in your area. These events aren't just great for learning; they're also hotbeds for networking! You never know who might be hiring or can point you towards a temporary position while you're soaking up new skills.
✨Apply Directly Through Our Website!
When you spot a role that piques your interest, especially for a temporary position, make sure to apply directly through our website! This not only shows your commitment to Ashdown Group, but also gives you an edge by putting your application right in front of the hiring team. Let’s get you moving on that path to your next opportunity!
We think you need these skills to ace Income Recovery Officer in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let's highlight why you're passionate about social work and how your values align with those of Ashdown Group. Share specific experiences where you made a difference, as this field thrives on genuine motivation and connection.
Demonstrate Relevant Experience:When listing your experience, focus on any internships, volunteer roles, or temporary positions you've had in social work or related fields. Those skills are gold! Think about situations where you helped individuals or communities, and don't forget to mention any relevant certifications, like safeguarding or mental health first aid.
Keep It Concise and Relevant:Remember, for a temporary role, hiring managers want to see how you fit in and can hit the ground running. Keep your CV clear and to the point, showcasing only the experience that really matters for the role at Ashdown Group. We recommend a two-page limit – make every word count!
Emphasise Flexibility and Adaptability:Considering this is a temporary position, it's vital to show you can adapt to new environments quickly. In your application, highlight any past experiences where you had to adjust to different teams or roles smoothly. This shows you understand the nature of temporary work and are ready for the challenge!
How to prepare for a job interview at Ashdown Group
✨Sharpen Your Empathy Skills
In social work, it's all about understanding and connecting with people from diverse backgrounds. Make sure to prepare some examples from your experience where you've demonstrated empathy and resilience. Practising active listening techniques can help you articulate your approach during the interview with Ashdown Group.
✨Know Your Frameworks
Familiarise yourself with key social work theories and frameworks, like the ecological systems theory or person-centred approaches. These concepts might pop up during your interview for the temporary Income Recovery Officer role at Ashdown Group, so it's good to have a couple of insights ready to share.
✨Highlight Flexibility and Adaptability
Since this is a temporary position, showcasing your flexibility is key. Be prepared to discuss past experiences where you quickly adapted to new environments or changing client needs, which is crucial in the dynamic world of social work.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions that test your decision-making skills and ethical judgement. Think about how you would handle specific challenges you might face in the field. Having a clear structure for your answers will show Ashdown Group that you can think critically and act effectively under pressure.
