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- Tasks: Provide top-notch 1st and 2nd line support for internal IT users.
- Company: Rapidly growing IT firm in Kingston with a friendly team.
- Benefits: Salary between £35,000 - £45,000 and hybrid work options.
- Why this job: Join a dynamic team and enhance your IT skills in a supportive environment.
- Qualifications: Experience in desktop support and knowledge of Windows/M365.
- Other info: Great opportunity for career growth in a fast-paced industry.
The predicted salary is between 35000 - 45000 £ per year.
A rapidly growing IT firm in Kingston is seeking a personable Desktop Support Engineer to join their Service Desk Team. The role involves providing excellent 1st and 2nd line support for internal IT users, including troubleshooting and resolving issues in a Windows and M365 environment.
The ideal candidate will have experience in similar roles, supporting various devices, and understanding security practices.
This position offers a salary of £35,000 - £45,000 and hybrid work arrangements.
Hybrid 2nd Line Service Desk Engineer (Windows/M365) in London employer: Ashdown Group
Contact Detail:
Ashdown Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid 2nd Line Service Desk Engineer (Windows/M365) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss troubleshooting in Windows and M365 environments. We want you to shine when they ask about your experience!
✨Tip Number 3
Show off your personality! Employers love candidates who are personable and can fit into their team. Be yourself during interviews and let your passion for IT support shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talented individuals like you to join our growing team.
We think you need these skills to ace Hybrid 2nd Line Service Desk Engineer (Windows/M365) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line support, especially with Windows and M365. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our Service Desk Team. Keep it friendly and professional – we love a personable touch!
Showcase Your Troubleshooting Skills: In your application, give examples of how you've successfully resolved issues in the past. We’re looking for candidates who can think on their feet, so share specific scenarios where you’ve made a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Ashdown Group
✨Know Your Tech Inside Out
Make sure you brush up on your Windows and M365 knowledge. Be ready to discuss common issues you've resolved in the past and how you approached troubleshooting them. This will show that you’re not just familiar with the systems, but that you can handle real-world problems.
✨Show Off Your People Skills
Since this role involves supporting internal users, it’s crucial to demonstrate your communication skills. Prepare examples of how you've effectively communicated technical information to non-technical users. This will highlight your ability to be personable and approachable.
✨Understand Security Practices
Security is a big deal in IT, so make sure you can talk about best practices you've implemented or followed in previous roles. Be prepared to discuss how you would handle security incidents or educate users about safe practices.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use, or how they measure success in the role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
