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- Tasks: Provide top-notch 1st and 2nd line IT support to users and clients.
- Company: Join a rapidly growing business in Kingston with a friendly team.
- Benefits: Enjoy a competitive salary, hybrid working, and great career growth.
- Why this job: Make a real difference by solving tech issues for users and VIPs.
- Qualifications: Experience in IT support and strong problem-solving skills required.
- Other info: Work in a dynamic environment with opportunities for professional development.
The predicted salary is between 35000 - 45000 £ per year.
A highly successful and rapidly growing business based in Kingston, Surrey are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you will provide an excellent 1st and 2nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment.
Hybrid working is offered – 3 days per week in the Kingston office and 2 at home.
Key responsibilities of this Service Desk Engineer role are:
- Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs
- Providing 1st and 2nd line desktop, laptop and mobile device support across a variety of systems and services including M365
- Completing ad hoc project work such as device builds, IT onboarding and application deployment
Previous experience across the following technologies is essential:
- Windows 10 and Windows 11
- Microsoft Office applications both desktop and M365 deployed: Word, Excel, Teams, Outlook, SharePoint
- Mobile device (including via MDM) mostly Android and laptop estates
- VPN
- Good understanding of security good practices
- Good documentation skills
Ideal candidate qualifications:
The ideal candidate will have previous experience as a Service Desk Analyst or IT Support Engineer. You will have strong incident resolution, service request fulfilment, asset and configuration and database management skills. ITIL Foundation accreditation is a bonus.
The salary on offer for this role is £35,000 - £45,000 (depending on experience) plus benefits.
2nd Line Service Desk Engineer - Kingston, Surrey – Hybrid - £45,000 in London employer: Ashdown Group
Contact Detail:
Ashdown Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Service Desk Engineer - Kingston, Surrey – Hybrid - £45,000 in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Desk Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service approach. We recommend practising common troubleshooting scenarios you might face in a 1st and 2nd line support role. Show them you’re the go-to person for resolving issues!
✨Tip Number 3
Don’t forget to showcase your soft skills! Being personable is key in a customer-facing role. We suggest sharing examples of how you’ve successfully handled difficult situations with users in the past during your interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 2nd Line Service Desk Engineer - Kingston, Surrey – Hybrid - £45,000 in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 10, M365, and any relevant IT support roles. We want to see how your skills match up with what we're looking for!
Show Off Your Soft Skills: As a Service Desk Engineer, you'll be dealing with users all day. Let us know about your communication skills and how you handle customer interactions. A personable approach goes a long way!
Be Specific in Your Cover Letter: Use your cover letter to explain why you're the perfect fit for our team. Mention specific experiences that relate to troubleshooting and resolving issues, especially in a hybrid work environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Ashdown Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10, Windows 11, and M365 applications. Be ready to discuss how you've tackled issues in these areas before, as they'll likely ask for specific examples during the interview.
✨Show Off Your Customer Service Skills
Since this role is customer-facing, it's crucial to demonstrate your interpersonal skills. Prepare to share stories about how you've successfully resolved user issues and maintained a positive attitude, especially under pressure.
✨Familiarise Yourself with SLAs
Understanding Service Level Agreements (SLAs) is key for this position. Be prepared to talk about how you've managed your time and prioritised tasks to meet SLAs in previous roles, as this will show your ability to handle the demands of the job.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that test your troubleshooting skills. Think through common issues you might encounter in a hybrid environment and how you would resolve them, as this will showcase your problem-solving abilities.
