At a Glance
- Tasks: Provide 1st/2nd line IT support to a dynamic fashion retailer.
- Company: Join a trendy fashion retailer in the heart of London.
- Benefits: Competitive salary, hybrid work model, and potential for contract extension.
- Other info: Exciting opportunity with career growth in a vibrant industry.
- Why this job: Be part of a hands-on IT team and enhance your tech skills.
- Qualifications: Experience in desktop support and strong knowledge of Windows and macOS.
The predicted salary is between 35000 - 38000 £ per year.
We have a great opportunity for an experienced 1st/2nd line IT Support Analyst to join a fashion retailer at its London office, on a Fixed Term Contract basis.
This is a fantastic opportunity to work as part of a small, hands‑on IT team, providing support to colleagues across the business from the company’s offices based in the Islington area of London.
This a hybrid role with 3 days office based.
The successful candidate will provide 1st and 2nd line technical support to both the office‑based team and various retail sites, ensuring a responsive and high‑quality service across the company.
You will be responsible for incident management, service request fulfilment, end‑user support and day‑to‑day IT operations.
Key Responsibilities
- Deliver professional, customer‑focused 1 st / 2 nd line IT support to onsite and remote users
- Resolve IT incidents and service requests within agreed service levels
- Manage service requests including new starter provisioning, hardware replacements, user access and permissions.
- Provide hands‑on support across Windows and mac OS environments, including Apple laptops, desktops and mobile devices.
- Troubleshoot a broad range of hardware, software, connectivity and user‑related issues, including basic networking and Wi‑Fi problems.
- Support and maintain modern workplace, endpoint management and device management technologies.
- Assist with endpoint security, patching, compliance and IT asset management to maintain a secure and well‑managed technology environment.
You will have Experience within a Desktop Support, EUC or Service Desk environment.
Strong hands‑on knowledge of Windows, mac OS and the wider Apple ecosystem.
Strong analytical, troubleshooting and problem‑solving skills, with a methodical approach to resolving technical issues Proven experience supporting laptops, desktops, mobile devices and peripherals Good knowledge of IT service management principles, including incident and service request management.
Sound understanding of networking fundamentals, with the ability to diagnose and resolve common connectivity issues.
Experience working with modern workplace and endpoint management technologies.
Understanding of endpoint security, patching, compliance and device management practices.
This is a 3 month FTC role (possibility of being extended) with a salary of between £35,000 - £38,000p. a. pro rata - DOE. Candidates must be available to start next week.
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1st/2nd Line IT Support- 3 month FTC in London employer: Ashdown Group
Join a well-established global business in Surbiton, where you will thrive in a dynamic work culture that values innovation and collaboration. With hybrid working options, fully subsidised dining and fitness facilities, and ample opportunities for professional growth, this role as an IT Project Manager offers a rewarding environment for those looking to make a meaningful impact in the digital landscape.
StudySmarter Expert Advice🤫
We think this is how you could land 1st/2nd Line IT Support- 3 month FTC in London
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Ashdown Group that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace 1st/2nd Line IT Support- 3 month FTC in London
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Ashdown Group, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Ashdown Group can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Ashdown Group will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Ashdown Group
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Ashdown Group. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Ashdown Group.
