At a Glance
- Tasks: Lead a team to deliver top-notch customer service in the social housing sector.
- Company: A growing organisation based in Teddington with a focus on community support.
- Benefits: Competitive salary of £40,000, hybrid working, and additional benefits.
- Other info: Join a supportive environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in managing teams and handling complaints, ideally in social housing.
A growing organisation based in Teddington is looking for an experienced Customer Service Manager. This is a crucial role that will involve managing a team of Advisors to provide customer service support across new client onboarding, complaints, compliance and reporting within the social housing sector.
Duties will include:
- Motivating a team and monitoring performance
- Coordinate responses to complaints
- Ensure good practice and highest level of service across the board
- Working with clients to resolve complaints
- Reporting on repairs and ensuring KPI's are met
To be considered suitable you will need the following skills and experience:
- Ability to manage a small customer services team
- Ideally some experience within the social housing/property sector
- Complaint handling experience
- IT proficient and ideally some CRM experience
Remote Customer Service Manager in Lincolnshire employer: Ashdown Group
Join a dynamic and growing organisation in Teddington, where you will play a pivotal role in shaping exceptional customer service within the social housing sector. We offer a supportive work culture that prioritises employee development, with opportunities for growth and advancement, alongside a competitive salary and benefits package. Embrace the flexibility of hybrid working while making a meaningful impact in your community.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Service Manager in Lincolnshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team management and complaint handling. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance to chat with potential employers, highlight your experience in managing teams and resolving complaints. Use specific examples to demonstrate how you've made a positive impact in previous roles.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Remote Customer Service Manager in Lincolnshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in managing customer service teams, especially in the social housing sector. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your background makes you the perfect fit for our team. Keep it engaging and personal – we love to see your personality!
Showcase Your Complaint Handling Skills:Since this role involves dealing with complaints, make sure to include specific examples of how you've successfully resolved issues in the past. We want to know how you handle tricky situations and keep customers happy!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Ashdown Group
✨Know Your Stuff
Make sure you brush up on the social housing sector and the specific challenges it faces. Familiarise yourself with common complaints and how to handle them effectively, as well as any relevant regulations. This will show that you're not just a good manager, but also someone who understands the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated teams in the past. Think about specific situations where you’ve improved performance or resolved conflicts. We want to see your ability to lead and inspire others, so be ready to share those success stories!
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult complaint or managing team dynamics. Practise your responses to these scenarios, focusing on your thought process and the steps you would take to resolve issues. This will demonstrate your problem-solving skills and approach to customer service.
✨Highlight Your IT Proficiency
Since the role requires IT skills and CRM experience, be prepared to discuss your familiarity with different software tools. If you have specific examples of how you've used technology to improve customer service or reporting, make sure to mention those. It’ll show that you’re not just a people person, but also tech-savvy!
