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- Tasks: Provide 1st and 2nd line IT support to internal users in a hybrid role.
- Company: Thriving technology firm located in Kingston upon Thames.
- Benefits: Salary range of £35,000 - £40,000 based on experience.
- Why this job: Join a dynamic team and enhance your technical skills while solving real IT issues.
- Qualifications: Strong technical skills and previous service desk experience required.
- Other info: Exciting opportunity for career growth in a supportive environment.
The predicted salary is between 28000 - 42000 £ per year.
A thriving technology firm in Kingston upon Thames is seeking an IT Support Engineer to provide 1st and 2nd line support to internal users. This hybrid role involves troubleshooting and resolving IT issues in a Windows and M365 environment, with a salary range of £35,000 - £40,000 depending on experience.
The ideal candidate should possess strong technical skills and previous service desk experience.
Hybrid IT Support Engineer – 1st/2nd Line (Windows & M365) in Kingston upon Thames employer: Ashdown Group
Contact Detail:
Ashdown Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid IT Support Engineer – 1st/2nd Line (Windows & M365) in Kingston upon Thames
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in IT support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. We recommend practising troubleshooting questions related to Windows and M365, so you can showcase your skills confidently.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that IT Support Engineer gig! We make it easy for you to showcase your skills and experience directly to the hiring team.
We think you need these skills to ace Hybrid IT Support Engineer – 1st/2nd Line (Windows & M365) in Kingston upon Thames
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows and M365. We want to see how your skills match the role, so don’t be shy about showcasing your technical prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about this hybrid IT Support Engineer role and how your previous service desk experience makes you the perfect fit.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Ashdown Group
✨Know Your Tech Inside Out
Make sure you brush up on your Windows and M365 knowledge. Be ready to discuss common issues and troubleshooting steps you've taken in the past. This will show that you're not just familiar with the systems, but that you can handle real-world problems.
✨Showcase Your Service Desk Experience
Prepare examples from your previous roles where you provided excellent support. Highlight specific situations where you resolved issues efficiently or improved user satisfaction. This will demonstrate your ability to thrive in a service desk environment.
✨Practice Problem-Solving Scenarios
Expect to face some technical scenarios during the interview. Practise explaining your thought process when troubleshooting an issue. This will help the interviewers see how you approach problems and your ability to communicate solutions clearly.
✨Ask Insightful Questions
Prepare a few questions about the company's IT infrastructure or team dynamics. This shows your genuine interest in the role and helps you assess if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.