At a Glance
- Tasks: Provide hands-on IT support and manage desktop/server queries in a legal firm.
- Company: Dynamic legal firm in Liverpool with a focus on tech innovation.
- Benefits: Competitive salary up to £30,000, hybrid working options, and professional development.
- Other info: Opportunity for cross-training in enterprise tech like Citrix and excellent career growth.
- Why this job: Expand your technical skills in a fast-paced environment while making a real impact.
- Qualifications: 2+ years of IT support experience and strong knowledge of Windows and M365.
The predicted salary is between 30000 - 30000 £ per year.
A legal firm based in Liverpool is seeking a hands-on IT Support Technician to join their growing team.
This role is perfect for an ambitious professional with 2+ years of experience who wants to expand their technical skills in a fast-paced business environment.
You will manage daily desktop and server queries, assist with M365 and Active Directory administration, and receive full cross-training into enterprise tech like Citrix.
The role is paying up to £30,000 and is onsite (Liverpool city centre) to begin with before the option of hybrid working becomes available.
Key Responsibilities
- Service Desk Support: Act as the main point of escalation, triaging, logging, and resolving tickets via our internal service desk.
- Desktop & Office Administration: Manage, update, and troubleshoot Windows 10/11 environments, handle M365 mailbox/group admin, and support core Office applications.
- User Access Management: Administer Active Directory, including creating/modifying groups, managing permissions, and handling basic Windows Server tasks.
- Infrastructure & Backups: Monitor and troubleshoot basic networking, routing issues, and internal backup solutions to ensure business continuity.
- Specialised System Support: Assist with printing services, remote control tools, and legal tech systems like Proclaim.
Essential Requirements
- Experience: 2+ years of hands‑on 1st/2nd line technical support experience in a commercial business setting.
- OS & Software: Strong technical knowledge of Windows 10, Windows 11, and Microsoft 365 administration.
- Directory Services: Solid grasp of Active Directory user administration and basic Windows Server environments.
- Methodology: An active ITIL certification and a firm understanding of structured support processes.
- Core Skills: Basic networking knowledge, excellent communication skills, and a strong appetite to learn new technologies.
- Nice to Have
- Legal Tech: Previous IT experience supporting legal environments or Proclaim Case Management software.
- Virtualisation: Prior exposure to Citrix or Azure Virtual Desktop (AVD) environments (cross‑training into Citrix will be provided).
- Support Tools: Experience utilizing remote support platforms like Team Viewer or standard RMM tools.
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IT Support Technician employer: Ashdown Group
Join a market-leading business in Stoke-on-Trent as the Head of IT, where you will thrive in a hybrid work environment that promotes flexibility and work-life balance. Our collaborative culture fosters innovation and continuous improvement, providing you with ample opportunities for professional growth and development. With a focus on cutting-edge technology and a commitment to employee well-being, this role offers a unique chance to make a significant impact while being part of a dynamic team driving the company's impressive growth trajectory.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ashdown Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ashdown Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ashdown Group!
✨Direct Apply to Ashdown Group
Let's not forget to apply directly through the Ashdown Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ashdown Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ashdown Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ashdown Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
