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- Tasks: Lead a 10-person IT support team and enhance service delivery.
- Company: Join a thriving business with around 2,000 employees in Birmingham.
- Benefits: Enjoy hybrid working with 2-3 days from home each week.
- Why this job: Be the driving force behind IT support improvements in a market-leading company.
- Qualifications: Must be ITIL certified with experience in leading IT teams and change projects.
- Other info: This role is outside IR35 and offers a six-month contract.
The predicted salary is between 48000 - 72000 £ per year.
A highly successful business with circa 2,000 employees is looking for an accomplished IT Support Manager to join its team based in Birmingham, on an initial 6 month contract. Please note this role is Outside IR35 and offers a hybrid working pattern – you will be able to work from home 2 or 3 days per week.
In order to be suitable for this role you must be a highly capable IT Support Manager with proven experience of leading successful IT teams in an enterprise environment. You will be ITIL certified and have proven experience of leading change projects and improving IT support provision.
In this role you will lead a 10 person IT support team and be focussed on delivering a proactive and effective service to the business. You will serve as the figurehead for support operations throughout the business and will excel at communication enabling you to motivate the team, engage stakeholders and manage third parties.
Key responsibilities will include:
- Improving processes and practices to ensure an exceptional support service is delivered.
- Improving Incident, Problem & Change management across the firm.
- Delivering a robust JML process.
- Reviewing Group 3rd party partner contracts.
- Ensuring comprehensive measurement and reporting of KPIs.
This is an excellent opportunity for an accomplished IT Support Manager to join a market leading business.
IT Support Manager employer: Ashdown Group
Contact Detail:
Ashdown Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Manager
✨Tip Number 1
Familiarise yourself with ITIL principles and be ready to discuss how you've applied them in previous roles. Highlight specific examples of how you've improved IT support processes or led change projects, as this will resonate well with the hiring team.
✨Tip Number 2
Prepare to showcase your leadership skills by discussing your experience managing teams. Think of instances where you motivated your team or successfully engaged stakeholders, as these are key aspects of the role.
✨Tip Number 3
Research the company’s current IT support structure and any recent changes they may have implemented. This knowledge will help you tailor your conversation and demonstrate your proactive approach to improving their IT support services.
✨Tip Number 4
Be ready to discuss metrics and KPIs that you've used to measure IT support success in the past. Showing that you understand the importance of data-driven decision-making will set you apart from other candidates.
We think you need these skills to ace IT Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading IT teams, particularly in an enterprise environment. Emphasise your ITIL certification and any successful change projects you've managed.
Craft a Compelling Cover Letter: In your cover letter, focus on your leadership skills and your ability to improve IT support services. Mention specific examples of how you've enhanced processes or managed teams effectively.
Highlight Relevant Skills: Clearly outline your skills related to Incident, Problem & Change management. Use bullet points to make these stand out, ensuring they align with the key responsibilities mentioned in the job description.
Showcase Communication Abilities: Since communication is crucial for this role, provide examples of how you've successfully engaged stakeholders and motivated your team in previous positions. This will demonstrate your fit for the position.
How to prepare for a job interview at Ashdown Group
✨Showcase Your Leadership Skills
As an IT Support Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences, how you motivated your team, and any successful projects you've led. Use specific examples to illustrate your ability to manage and inspire others.
✨Demonstrate Your ITIL Knowledge
Since the role requires ITIL certification, make sure to brush up on ITIL principles and practices. Be ready to explain how you've applied these in past roles, particularly in improving incident, problem, and change management processes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Prepare for scenarios where you might need to improve support services or handle difficult situations with stakeholders or third-party partners.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you've engaged with stakeholders and managed relationships with third parties. Provide examples of how your communication style has positively impacted team performance and service delivery.
