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- Tasks: Provide 1st and 2nd line IT support, handle software installations, and manage server configurations.
- Company: Join a rapidly growing global business that values employee development and support.
- Benefits: Enjoy free breakfast, lunch, gym access, private healthcare, and a cycle to work scheme.
- Why this job: Be part of a friendly team with exciting projects and regular social events in a fun environment.
- Qualifications: Experience with Windows 11, Microsoft Office 365, and networking is essential; excellent communication skills required.
- Other info: Salary up to £45,000 with increasing holiday entitlement based on service.
The predicted salary is between 36000 - 54000 £ per year.
A highly successful and rapidly growing global business are looking for an IT Support Engineer with 1st and 2nd Line Support experience to join their IT team. This is a fantastic opportunity to join a great business that really prides itself on supporting and developing their employees; onsite gym is provided as well as free breakfast and lunch plus other great benefits.
This IT Support Engineer role is a "hands on" IT position where support is often provided face to face, over Teams or on the phone. It would suit a personable, friendly, customer focused IT Support Engineer, IT Support Analyst, 2nd Line Engineer or Desktop Support Engineer. As well as BAU support, there will also be interesting project work to be involved in.
Key responsibilities include:
- Provide telephone and email support for internal users
- Software installation, desktop imaging, software inventory and monitoring
- Configuration and installation of physical and virtual servers
- Administration and configuration of Cisco Networking devices (Switches / Firewalls)
- Backup administration
- Ensure that all problems are accurately logged within Helpdesk system, resolved promptly and efficiently or escalated where appropriate
- Assist with projects of all sizes including technology infrastructure and software projects
- Overall management and responsibility for the efficient handling of support requests
- The ability to conduct and participate in meetings/system demonstrations
Skills required:
- Professional manner with excellent communication skills
- Experienced in installing, supporting and troubleshooting: Windows 11, Microsoft Office 365, Exchange Active Directory, Networking (DNS, DHCP, TCP/IP), VMware/Hyper-V, Remote Access tools, Mobile device configuration (iPhone / iPad)
- Able to work under pressure, and to listen and interpret customer needs accurately in a positive attitude
The salary on offer for this role is up to £45,000 plus benefits including:
- Free onsite gym
- Free breakfast and lunches for all
- Cycle to work scheme
- Continued professional development
- Private healthcare and pension
- 22 days holiday per year which increases with length of service
- A friendly fun and very exciting environment enhanced with regular company-funded social events such as seasonal parties
IT Support Engineer - Surbiton, Surrey - £45,000 employer: Ashdown Group
Contact Detail:
Ashdown Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - Surbiton, Surrey - £45,000
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 11, Microsoft Office 365, and Cisco Networking devices. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your customer service skills, as this role requires a personable and friendly approach. Think of examples from your past experiences where you successfully resolved user issues or improved customer satisfaction.
✨Tip Number 3
Research the company culture and values of the business you're applying to. Understanding their commitment to employee development and support can help you align your answers during the interview and show that you're a good fit for their team.
✨Tip Number 4
Be ready to discuss your experience with project work, as the role involves assisting with various technology infrastructure projects. Highlight any relevant projects you've worked on, focusing on your contributions and the outcomes achieved.
We think you need these skills to ace IT Support Engineer - Surbiton, Surrey - £45,000
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st and 2nd Line Support. Include specific examples of software installation, troubleshooting, and any experience with Cisco Networking devices.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-focused approach and excellent communication skills. Mention your ability to work under pressure and how you can contribute to the team.
Highlight Technical Skills: Clearly list your technical skills related to Windows 11, Microsoft Office 365, Active Directory, and networking protocols. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work in a supportive environment that values employee development. Mention any interest in participating in projects or furthering your professional development.
How to prepare for a job interview at Ashdown Group
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 11, Microsoft Office 365, and networking concepts like DNS and DHCP. You might be asked to troubleshoot a common issue on the spot, so brush up on your technical knowledge.
✨Demonstrate Your Customer Service Skills
Since this role involves face-to-face support, highlight your ability to communicate effectively and maintain a friendly demeanour. Share examples of how you've successfully resolved customer issues in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as a high-pressure support request or a challenging user. Think of relevant experiences where you demonstrated problem-solving and adaptability.
✨Research the Company Culture
Familiarise yourself with the company's values and benefits, like the onsite gym and professional development opportunities. Showing that you align with their culture can set you apart from other candidates.
