At a Glance
- Tasks: Provide 2nd line IT support to clients, both remotely and on-site.
- Company: Join a growing IT consultancy with exciting retained contracts in London.
- Benefits: Enjoy flexible working options and opportunities for career progression.
- Other info: Predominantly office-based in Sevenoaks, with some remote work flexibility.
- Why this job: Gain hands-on experience in a dynamic environment with potential for advancement.
- Qualifications: Must have technical skills in Windows Server, Active Directory, and networking.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
A fantastic opportunity has arisen within a small but growing IT Consultancy. They are looking for an IT Support Engineer to join the team at the 2 nd line level supporting their mostly SME central and South-East London-based clients. The company has recently acquired a number of impressive retained contracts, and the role will essentially be a mix of office based helpdesk support and client site based 2 nd line support. There is great scope to progress with the company and take on more responsibility at a 3 rd line level in time.
The role offers the flexibility to work from home when appropriate (but is predominantly to be based at the Sevenoaks office). The role is paying up to £42,000 plus benefits.
Candidates must have the following technical skills up to 2nd line support level:
- Windows Server 2008 to latest server environments, Windows 7, Windows 8 and Windows 10.
- Apple OSX.
- Active Directory.
- Knowledge of MS Exchange would be good but not essential.
- Email and email archive solutions such as Google G Suite and MS Office 365.
- Email security products e.g. Mimecast / MessageLabs.
- Storage solutions – NAS, DAS, SAN.
- File replication solutions.
- Backup technologies and procedures (onsite / offsite,) – Backup exec, ArcServe JungleDisk, etc.
- Virtualisation products - MS Hyper-V, VMWare, AWS and MS Azure.
- Firm understanding of networks covering LAN, vLAN and WAN technologies.
- Switch / routing / firewall appliances.
- Good knowledge of GPO deployment of Windows and Apple environments (Microsoft, Jamf, etc.)
IT Support Engineer in Sevenoaks employer: Ashdown Group
Join a dynamic and growing IT Consultancy that values its employees and fosters a collaborative work culture. With a strong focus on professional development, this role offers the opportunity to progress to 3rd line support while working with a diverse range of clients in central and South-East London. Enjoy the flexibility of remote work when appropriate, alongside the benefits of being part of a supportive team based in the Sevenoaks office.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Sevenoaks
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description. Make sure you can confidently discuss your experience with Windows Server, Active Directory, and virtualisation products like MS Hyper-V and VMWare during any interviews.
✨Tip Number 2
Network with current IT Support Engineers or professionals in similar roles. Join relevant online forums or local meetups to gain insights into the company culture and expectations, which can help you tailor your approach when you apply.
✨Tip Number 3
Prepare for practical assessments or technical questions that may arise during the interview process. Brush up on troubleshooting scenarios related to the technologies listed, as hands-on problem-solving skills are crucial for this role.
✨Tip Number 4
Show enthusiasm for the opportunity to grow within the company. Be ready to discuss how you envision progressing to a 3rd line support role and what steps you would take to achieve that, demonstrating your commitment to long-term development.
We think you need these skills to ace IT Support Engineer in Sevenoaks
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. Focus on your technical skills, especially those related to Windows Server, Active Directory, and virtualisation products.
Craft a Strong Cover Letter:Write a cover letter that explains why you are interested in the IT Support Engineer position. Mention specific projects or experiences that demonstrate your ability to support clients effectively and your eagerness to grow within the company.
Showcase Technical Skills:In your application, clearly list your technical skills and any certifications you hold. Highlight your experience with email security products, backup technologies, and network understanding, as these are crucial for the role.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for an IT Support Engineer.
How to prepare for a job interview at Ashdown Group
✨Showcase Your Technical Skills
Make sure to highlight your experience with the specific technologies mentioned in the job description, such as Windows Server, Active Directory, and virtualisation products. Be prepared to discuss how you've used these skills in previous roles.
✨Demonstrate Problem-Solving Abilities
IT Support Engineers often face unexpected challenges. Prepare examples of past situations where you successfully resolved technical issues, particularly in a 2nd line support context. This will show your ability to think on your feet.
✨Understand the Company Culture
Research the company and its values. Understanding their approach to client relationships and team dynamics can help you tailor your responses to align with their culture, making you a more attractive candidate.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team structure, and future projects. This not only shows your interest in the position but also gives you a chance to assess if the company is the right fit for you.
