At a Glance
- Tasks: Lead a dynamic IT helpdesk team while resolving technical issues hands-on.
- Company: A leading financial services firm focused on growth and innovation.
- Benefits: Competitive salary up to £50,000 plus a bonus of up to 15%.
- Other info: Office-based role in Northampton with opportunities for professional development.
- Why this job: Join a forward-thinking company and make a real impact in IT management.
- Qualifications: Solid IT support background with team management experience required.
The predicted salary is between 50000 - 50000 £ per year.
This is a newly created position for an experienced IT Manager to lead a small but busy IT helpdesk team. This role is 5 days a week in the Northampton office and pays up to £50,000, plus up to a 15% bonus.
To be considered for this position, you will have a solid IT support background as well as team management experience. Leading a small team of 1st and 2nd line Helpdesk Support Analysts, you will be both hands-on with resolving tickets and managing the team.
The ideal candidate will have the following skills and experiences:
- Windows 11
- Office 365
- Intune
- Azure AD
- Ticket management escalation
- Team management, training, mentoring, 121’s
- KPI’s
- Best Practice policies, documentation standards
- SLA’s
- 3rd line escalations around infrastructure support, improvements, maintenance
My client is a leading financial services firm going through continued growth and expansion. They are investing heavily in their IT and using technology to push the business forward. Based on the outskirts of Northampton, this role is 5 days a week in the office.
In return for hard work and dedication, they are offering a salary of up to £50,000 + up to 15% bonus. If you are an experienced IT Manager / IT Helpdesk Manager with solid 3rd line Microsoft stack support skills and you are looking for a new challenge, please send me your CV immediately.
IT Helpdesk Manager / IT Manager employer: Ashdown Group
Join a leading financial services firm that values innovation and employee development, offering a dynamic work environment in Northampton. With a strong focus on technology and growth, this company provides competitive salaries, performance bonuses, and opportunities for professional advancement within a supportive team culture. Experience the satisfaction of making a meaningful impact while working alongside dedicated professionals in a thriving sector.
