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For Companies At a Glance
- Tasks: Provide tech support for software, hardware, and connectivity issues.
- Company: Join a well-established charity making a difference in the community.
- Benefits: Enjoy flexible work with 3 days remote each week.
- Why this job: Be part of a supportive team while enhancing your IT skills.
- Qualifications: Experience in IT support, knowledge of Windows, Office 365, and Active Directory preferred.
- Other info: Work in a smaller IT environment, perfect for hands-on learning.
The predicted salary is between 30000 - 42000 £ per year.
A well-established charity is seeking an experienced IT Helpdesk Analyst to join their team based in Victoria, London. As an organisation that embraces flexibility, you can work from home 3 days per week.
Reporting into the IT Manager, you will be responsible for working alongside external Managed Service Providers (MSP) to offer technical support for software, hardware and connectivity issues. You will play a key role in offering day-to-day support, including assisting hardware deployment, supporting IT and audits, and providing guidance to staff on policy and process.
In order to be suitable for this role, you will be a proven IT professional with prior experience of supporting teams within a similar position. Prior knowledge of Windows, Office 365 and Active Directory is advantageous to your application. You will have a solid understanding of IT systems including the ability to troubleshoot and resolve technical issues. You will also be comfortable working within a smaller IT environment.
IT Helpdesk Analyst employer: Ashdown Group
Contact Detail:
Ashdown Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Analyst
✨Tip Number 1
Familiarize yourself with the specific software and tools mentioned in the job description, such as Windows, Office 365, and Active Directory. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Highlight your experience in providing technical support in a similar environment. Be ready to share specific examples of how you've successfully resolved issues or improved processes in past roles during the interview.
✨Tip Number 3
Since this role involves working with external Managed Service Providers, it’s beneficial to understand how to collaborate effectively with third-party vendors. Prepare to discuss any previous experiences you have in managing these relationships.
✨Tip Number 4
Emphasize your adaptability and willingness to work in a flexible environment. Share examples of how you've successfully managed your time and responsibilities while working remotely or in a smaller team setting.
We think you need these skills to ace IT Helpdesk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as an IT Helpdesk Analyst. Focus on your technical skills, especially with Windows, Office 365, and Active Directory, and provide specific examples of how you've supported teams in previous roles.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the charity's mission and how your skills align with their needs. Mention your experience with external Managed Service Providers and your ability to troubleshoot technical issues effectively.
Showcase Your Problem-Solving Skills: During the application process, emphasize your problem-solving abilities. Provide examples of past situations where you successfully resolved technical issues or improved processes within an IT environment.
Highlight Flexibility and Teamwork: Since the role offers flexibility and involves working with a team, mention your adaptability and experience in collaborative environments. Share instances where you worked remotely or supported colleagues in a smaller IT setting.
How to prepare for a job interview at Ashdown Group
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows, Office 365, and Active Directory. Highlight specific instances where you successfully resolved technical issues, as this will demonstrate your capability to handle the responsibilities of the role.
✨Understand the Charity's Mission
Research the charity's mission and values before the interview. Showing that you align with their goals can set you apart from other candidates and demonstrate your commitment to contributing positively to their team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Practice articulating how you would approach common IT issues, especially those related to hardware deployment and connectivity problems.
✨Emphasize Flexibility and Teamwork
Since the organization values flexibility, be ready to discuss how you manage your time effectively while working remotely. Also, share examples of how you've collaborated with external Managed Service Providers or within a small IT team.