At a Glance
- Tasks: Provide 1st to 3rd line IT support and troubleshoot issues for clients.
- Company: Join a dedicated MSP supporting SMEs in Greater London with a small, friendly team.
- Benefits: Enjoy a hybrid work model, competitive salary, pension, and 25 days holiday.
- Other info: Must have a driving licence and own transport for client visits.
- Why this job: Perfect for tech enthusiasts who love autonomy and building client relationships.
- Qualifications: Experience in MSP roles, 3rd line support, and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
A great new opportunity for a personable IT Support Engineer who enjoys autonomy and is looking for a broad and varied role. Our client is a small but dedicated MSP offering support to their SME clients across the Greater London area. Working in a very small team you will provide a wide range of 1st, 2nd and 3rd line support to a select number of clients.
The ideal candidate will be confident working up to 3rd line, be comfortable working autonomously and be able to use their own initiative. The position is homebased with travel to clients in Central London three days a week.
Key Responsibilities:- Provide 1st, 2nd and 3rd line IT support to clients across London, troubleshoot and resolve issues.
- Provide technical advice and guidance to clients.
- Support a broad range of applications and hardware including Microsoft Office 365, Windows, Active Directory, SharePoint, network infrastructure (TCP/IP, DNS) plus some Cyber Security duties.
- Demonstrate first class Customer Service at all times, building and maintaining strong relationships with clients and wider stakeholders.
- Recent previous experience of working for an MSP.
- Solid experience of working at 3rd line support and willing to cover 1st/2nd line duties.
- Confident in supporting Microsoft Office 365, Windows, Active Directory, SharePoint and network infrastructure (TCP/IP, DNS).
- Excellent communication skills and ability to work with people at all levels.
- Good problem-solving skills and ability to troubleshoot technical issues.
- Hold Driving Licence with own transport.
The salary on offer for this IT Support role is up to £50,000 depending on experience plus pension with 25 days holiday.
If you are a proactive, personable IT Support Engineer with a passion for technology and a desire to provide exceptional support to clients across London then please send us your CV.
Infrastructure Engineer - MSP - Hybrid in London employer: Ashdown Group
Join a dynamic and supportive team at our dedicated MSP, where you will enjoy the autonomy of a hybrid working model while providing essential IT support to SME clients across Greater London. With a strong emphasis on employee growth, we offer opportunities for professional development and a collaborative work culture that values your contributions. Enjoy competitive benefits including a salary of up to £50,000, 25 days holiday, and a pension scheme, all while making a meaningful impact in the tech landscape of London.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Engineer - MSP - Hybrid in London
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Office 365, Active Directory, and network infrastructure. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Since this role involves working autonomously, prepare examples of how you've successfully managed projects or resolved issues independently in the past. This will show that you can thrive in a small team environment and take initiative when needed.
✨Tip Number 3
Highlight your customer service skills by preparing anecdotes that showcase your ability to build strong relationships with clients. This is crucial for the role, so be ready to explain how you've provided exceptional support in previous positions.
✨Tip Number 4
Since the position requires travel to clients in Central London, ensure you have a reliable means of transport and be prepared to discuss your availability for travel during the interview. This shows your commitment and readiness for the role.
We think you need these skills to ace Infrastructure Engineer - MSP - Hybrid in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with 1st, 2nd, and 3rd line support, especially in an MSP environment. Emphasise your skills in Microsoft Office 365, Windows, Active Directory, and network infrastructure.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved technical issues and built strong client relationships in previous roles.
Highlight Relevant Skills:In your application, clearly outline your problem-solving skills and ability to work autonomously. Provide examples of situations where you used your initiative to troubleshoot and resolve issues effectively.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ashdown Group
✨Showcase Your Technical Skills
Be prepared to discuss your experience with 1st, 2nd, and 3rd line support. Highlight specific examples where you've successfully resolved issues related to Microsoft Office 365, Active Directory, or network infrastructure. This will demonstrate your technical competence and confidence in handling complex problems.
✨Emphasise Customer Service
Since the role requires excellent customer service skills, be ready to share instances where you've built strong relationships with clients. Discuss how you approach customer interactions and ensure satisfaction, as this is crucial for success in a small MSP environment.
✨Demonstrate Autonomy and Initiative
The job involves working autonomously, so illustrate your ability to take initiative. Share examples of situations where you've worked independently to solve problems or improve processes, showing that you can thrive without constant supervision.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Practice responding to hypothetical situations related to IT support, such as troubleshooting a network issue or advising a client on software usage. This will help you think on your feet during the interview.
