At a Glance
- Tasks: Lead the UK Command Centre and manage critical incidents to ensure smooth operations.
- Company: A leading financial services company with a focus on innovation and teamwork.
- Benefits: Competitive salary, bonus, 10% pension, and hybrid work model.
- Other info: Great opportunity for career progression into senior management roles.
- Why this job: Shape the future of IT Operations while advancing your career in a dynamic environment.
- Qualifications: Experience in incident management and strong communication skills are essential.
The predicted salary is between 40500 - 49500 £ per year.
- Incident Manager and Command Centre Lead
- Large financial services company
- Salary circa £80,000 plus bonus, 10% pension and benefits
- London based hybrid role (3 days per week in the office)
A leading financial services company is looking for a Team Lead for its Incident Management and Command Centre function.
This is a great opportunity where progression into senior management is available in the coming years.
The role will take ownership of the UK Command Centre, developing leadership capability while managing business-critical incidents and helping shape the future of IT Operations.
Duties will include
- Leading the UK Command Centre and supporting the development of a high-performing team.
- Managing Major Incidents from initiation through to service restoration.
- Chairing technical and management bridge calls during critical incidents.
- Coordinating multiple technology teams to restore business-critical services.
- Providing clear updates to technical teams, senior management and executive stakeholders.
- Driving continual service improvement through post-incident reviews and trend analysis.
- Supporting operational projects and helping improve Incident Management processes.
- Developing reporting, KPIs and operational performance metrics.
- To be considered suitable you will need the following skills/experience:
- Technical background as either, Incident Manager, Major Incident Manager, Command Centre Team Lead, NOC Team Lead, IT Operations Lead, Senior Systems Administrator
- Experience managing or coordinating Major Incidents within a large enterprise environment.
- A good understanding of how a Command Centre or IT Operations Centre functions.
- Confidence communicating with both technical teams and senior business stakeholders.
- Strong stakeholder management and communication skills.
- A passion for continuous improvement and developing operational excellence.
- #J-18808-Ljbffr
Incident Manager employer: Ashdown Group
Join a market-leading business in Stoke-on-Trent as the Head of IT, where you will thrive in a hybrid work environment that promotes flexibility and work-life balance. Our collaborative culture fosters innovation and continuous improvement, providing you with ample opportunities for professional growth and development. With a focus on cutting-edge technology and a commitment to employee well-being, this role offers a unique chance to make a significant impact while being part of a dynamic team driving the company's impressive growth trajectory.
StudySmarter Expert Advice🤫
We think this is how you could land Incident Manager
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Ashdown Group. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Incident Manager
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Ashdown Group.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Ashdown Group's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Ashdown Group
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Ashdown Group.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Ashdown Group will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Ashdown Group employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
