At a Glance
- Tasks: Provide 1st line IT support to SME clients across Greater London.
- Company: Join a dedicated MSP with a supportive team environment.
- Benefits: Earn up to £30,000, enjoy 25 days holiday and pension.
- Other info: Home-based role with travel to clients in Central London.
- Why this job: Kickstart your IT career while enhancing your skills in a dynamic role.
- Qualifications: Recent graduate in Computer Science, IT Engineering or Cyber Security.
The predicted salary is between 30000 - 30000 € per year.
An exciting opportunity for a Computer Science, IT Engineering or Cyber Security Graduate looking for their first role within the IT industry. Working within a small but dedicated MSP you will be providing 1st line support to the company’s SME clients across the Greater London area under the guidance and support of the senior management team. The position is homebased with travel to clients in Central London four days a week.
This role would be ideal for a Graduate who is ambitious, pro‑active, and personable. You will have studied an IT related subject at university and will be familiar with Microsoft technologies including Office 365 and SharePoint.
The initial focus of this role will be troubleshooting 1st line hardware and software issues, resolving desktop issues and responding to client support requests. This is the perfect entry level role for someone keen to enhance their skills and develop their career in the IT sector.
Salary on offer for the role is up to £30,000 plus pension with 25 days holiday.
Graduate IT Support Engineer employer: Ashdown Group
Join a dynamic and supportive team as a Graduate IT Support Engineer, where you'll receive hands-on training and mentorship from experienced professionals in the heart of Greater London. With a strong emphasis on employee development, we offer a collaborative work culture that encourages growth and innovation, alongside competitive benefits including a salary of up to £30,000, 25 days holiday, and a pension scheme. This is an exceptional opportunity for ambitious graduates to kickstart their careers in IT while working with diverse SME clients in a vibrant city environment.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your university alumni or join local tech meetups. You never know who might have a lead on that perfect Graduate IT Support Engineer role.
✨Tip Number 2
Practice your troubleshooting skills! Set up a home lab with old hardware or virtual machines. The more hands-on experience you have, the more confident you'll be during interviews.
✨Tip Number 3
Tailor your approach! When you find a job listing that excites you, research the company and prepare specific examples of how your skills match their needs. Show them you're the right fit!
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, and it shows you're serious about joining our team. Plus, we love seeing familiar faces!
We think you need these skills to ace Graduate IT Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant skills and experiences related to IT support. We want to see how your studies in Computer Science or IT Engineering have prepared you for this role, so don’t hold back!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about IT and how your proactive attitude makes you a great fit for our team. Keep it friendly and professional.
Show Off Your Tech Skills:Since we’re looking for someone familiar with Microsoft technologies, mention any experience you have with Office 365 or SharePoint. If you've done any troubleshooting during your studies, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Ashdown Group
✨Know Your Tech
Brush up on your knowledge of Microsoft technologies, especially Office 365 and SharePoint. Be ready to discuss how you've used these tools in your studies or any projects. Showing familiarity with the tech they'll expect you to support will definitely impress.
✨Show Your Problem-Solving Skills
Prepare to talk about how you approach troubleshooting. Think of specific examples where you've resolved technical issues, whether in a university project or during an internship. Highlighting your analytical skills will demonstrate your readiness for 1st line support.
✨Be Personable and Pro-Active
Since this role involves client interaction, practice your communication skills. Be friendly and approachable in your responses. Show that you're not just technically savvy but also someone who can build rapport with clients and colleagues alike.
✨Research the Company
Take some time to learn about the MSP you'll be interviewing with. Understand their services and the types of clients they work with. This will help you tailor your answers and show genuine interest in the role and the company culture.
