Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st & 2nd line IT support and assist with 3rd line issues.
- Company: Established MSP with over 25 years of experience in the industry.
- Benefits: Competitive salary up to £40,000 and opportunities for professional growth.
- Other info: Office-based role with occasional customer site visits.
- Why this job: Join a dynamic team and work with the latest technologies in a fast-paced environment.
- Qualifications: Experience with Microsoft stack and IT support skills required.
The predicted salary is between 30000 - 40000 £ per year.
This is an excellent opportunity to join a well-established MSP in the Gloucester / Stroud area. This role pays up to £40,000 and is full-time office-based (5 days a week).
To be considered for this position, you will have previous experience providing BAU remote service desk support to users across the standard Microsoft stack. The ideal candidate will have skills & experience in the following areas:
- Windows 10 & 11
- Microsoft 365 Admin Center
- Active Directory & Azure AD / Entra ID
- Office 365 (inc. Exchange Online, Teams, OneDrive & SharePoint)
- ITSM tools for ticketing & remote access
- Understanding of networks (VPNs, switches, routers & firewalls)
- Building & setting up PCs, laptops, printers & wifi
- Full UK driving licence (occasional customer site visits)
Working in a team of 8 IT Service Desk Engineers, you will provide 1st & 2nd line remote (and occasional onsite) support as well as help the Senior Engineers with 3rd line issues & projects.
My client has been in business for over 25 years and has a client base spanning the length & breadth of the UK. They are well-established and growing, and can offer the chance to work on the latest technologies in a fast-paced & progressive environment.
This role pays £30,000 - £40,000 depending upon experience. If you are an experienced IT Helpdesk Analyst looking for a new challenge, please send me your CV immediately.
IT Support Analyst in Gloucester employer: Ashdown Group
Contact Detail:
Ashdown Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst in Gloucester
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview like it’s a big game day. Brush up on your knowledge of Windows 10 & 11, Microsoft 365, and ITSM tools. We want you to feel confident and ready to tackle any technical questions thrown your way!
✨Tip Number 3
Show off your problem-solving skills during interviews. Share specific examples of how you've tackled tricky support issues in the past. This will help us see how you think on your feet and handle real-world challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Support Analyst in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with the Microsoft stack and any relevant IT support roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your expertise!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team and how your previous experiences align with the role. Keep it friendly and professional – we love a good story!
Show Off Your Technical Skills: Be specific about your technical skills in your application. Mention your experience with Windows 10 & 11, Microsoft 365, and any ITSM tools you've used. We’re keen to know how you can contribute to our team right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Ashdown Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10 & 11, Microsoft 365, and Active Directory. Be ready to discuss your experience with these tools and how you've used them in previous roles. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT issues in the past. Think about times when you provided remote support or resolved tricky problems. This will demonstrate your ability to think on your feet and handle challenges, which is crucial for an IT Support Analyst.
✨Familiarise Yourself with ITSM Tools
Since you'll be using ITSM tools for ticketing and remote access, make sure you know the basics of these systems. If you have experience with any specific tools, mention them during the interview. This shows that you're ready to hit the ground running and can adapt quickly to their processes.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company and the role. Inquire about the team dynamics, the technologies they use, or upcoming projects. This not only shows your interest in the position but also helps you gauge if it's the right fit for you.