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- Tasks: Provide 1st and 2nd line IT support to users in a dynamic environment.
- Company: Rapidly growing business in Falkirk with a friendly team culture.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Great chance for career advancement in a fast-paced setting.
- Why this job: Join a supportive team and enhance your tech skills while making a difference.
- Qualifications: Experience in IT support, especially with Windows and M365.
The predicted salary is between 28000 - 42000 £ per year.
A highly successful and rapidly growing business based in Falkirk, Scotland is looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager, you will provide an excellent 1st and 2nd line support service to internal IT users, clients and VIPs. This is a front line, customer facing hands-on technical role supporting a Windows and M365 environment.
Please note – hybrid working is offered – 3 days per week in the Falkirk office and 2 at home.
Key responsibilities of this Service Desk Engineer role are:
- Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs
- Providing 1st and 2nd line desktop, laptop and mobile device support across a variety of systems and services including M365
- Completing ad hoc project work such as device builds, IT onboarding and application deployment
Previous experience across the following technologies is essential:
- Windows 10 and Windows 11
- Microsoft Office applications both desktop and M365 deployed: Word, Excel, Teams, Outlook, SharePoint
- Mobile device (including via MDM) mostly Android and laptop estates
- VPN
- Good understanding of security good practices
- Good documentation skills
The ideal candidate will have previous experience as a Service Desk Analyst or IT Support Engineer. You will have strong incident resolution, service request fulfilment, asset and configuration and database management skills. ITIL Foundation accreditation is a bonus.
The salary on offer for this role is £35,000 - £40,000 (depending on experience) plus benefits.
Desktop Support Engineer 1st and 2nd Line Falkirk Hybrid - £40,000 employer: Ashdown Group
Contact Detail:
Ashdown Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer 1st and 2nd Line Falkirk Hybrid - £40,000
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. We all know someone who knows someone, and a friendly chat can lead to opportunities you might not find online.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common questions. We want you to feel confident when discussing your experience with Windows, M365, and customer support – show them you’re the perfect fit!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds. We recommend mentioning something specific from your conversation to make it personal.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar names pop up in our inbox!
We think you need these skills to ace Desktop Support Engineer 1st and 2nd Line Falkirk Hybrid - £40,000
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Engineer role. Highlight your experience with Windows 10, M365, and any relevant IT support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Service Desk Team. Share specific examples of how you've tackled similar challenges in the past – we love a good story!
Show Off Your Soft Skills: As this is a customer-facing role, don’t forget to showcase your interpersonal skills. Mention how you’ve successfully communicated with users or resolved conflicts in previous positions. We value a personable approach just as much as technical skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Ashdown Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10, Windows 11, and M365 applications. Be ready to discuss how you've tackled common issues in these environments, as well as any troubleshooting techniques you’ve used.
✨Show Off Your Customer Service Skills
Since this role is front line and customer-facing, be prepared to share examples of how you've provided excellent support in the past. Highlight your ability to communicate clearly and effectively with users, especially when resolving their issues.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to demonstrate your problem-solving skills. Think about specific situations you've encountered and how you resolved them, particularly in a service desk context.
✨Familiarise Yourself with Hybrid Working
As this position offers hybrid working, be ready to discuss how you manage your time and productivity when working from home. Share any tools or strategies you use to stay connected with your team and ensure seamless support for users.