ERP Manager – Chelmsford – Hybrid - £90,000

ERP Manager – Chelmsford – Hybrid – £90,000
Salary: £90,000 + excellent benefits
Type: Full-time, Permanent – Hybrid
About the Role
We are seeking an experienced and hands‑on ERP Manager to take ownership of a business‑critical ERP environment centred around Infor M3. This is a key leadership role responsible for the operational performance, continual improvement, and strategic development of the ERP platform and associated business applications.
Working closely with stakeholders across the organisation, you will act as the bridge between business operations and technology, ensuring the ERP system is stable, effective, and continually evolving to meet changing business needs.
This role combines technical expertise, operational leadership, process optimisation, stakeholder engagement, and strategic planning. You will lead continual service improvement initiatives, optimise business processes, and ensure the ERP platform delivers measurable business value.
The role offers a hybrid working arrangement with regular onsite presence required in Essex.
Key Responsibilities
ERP Support & Operational Service Delivery
Own the operational performance, stability, and support model for the Infor M3 ERP platform
Lead and oversee 1st, 2nd, and 3rd line ERP support activities
Drive root cause analysis and permanent resolution of recurring issues
Monitor system performance, risk, and usage trends to proactively identify improvements
Manage ERP support standards, documentation, and known error records
Build and maintain relationships with Infor and third‑party support providers
Oversee integrations between Infor M3 and external systems
Assess the impact of system updates, releases, and enhancements
Continual Service Improvement & Process Optimisation
Lead a structured Continual Service Improvement (CSI) programme across the ERP landscape
Identify and deliver incremental improvements that enhance usability, efficiency, and data quality
Lead business process mapping exercises, documenting current and future‑state workflows
Drive automation and simplification of business processes
Balance operational stability with ongoing system and process enhancement
Business Engagement & ERP Adoption
Act as the primary interface between operational teams and the ERP platform
Translate business requirements into effective ERP solutions
Promote best practice use of Infor M3 across departments
Support informed decision‑making by clearly communicating system capabilities and limitations
Encourage the use of standard functionality over unnecessary customisation
Identify opportunities to expand ERP functionality and system adoption
Change Management & Governance
Own ERP change governance processes and controls
Ensure all changes are assessed, prioritised, tested, approved, and implemented effectivelyCoordinate business testing activities and release readiness
Maintain a controlled and auditable ERP environment that protects business continuity
ERP Roadmap & Strategic Development
Define and manage the ERP improvement roadmap
Scope and shape ERP initiatives and transformation projects
Prioritise change requests based on business value, operational impact, and strategic alignment
Lead ERP‑related projects and workstreams
Contribute to wider IT and digital strategy initiatives
Reporting, Data & Team Leadership
Line manage and develop the ERP reporting resource
Ensure alignment between ERP data structures and reporting outputs
Improve collaboration between ERP and BI/reporting functions
Support data quality, governance, and reporting capability development
About You
We are looking for someone with strong ERP ownership experience who can operate strategically while remaining hands‑on when required.
Essential Skills & Experience
Strong hands‑on experience supporting and configuring Infor M3 within a business‑critical environment
Proven experience managing ERP operational support alongside continuous improvement initiatives
Strong business process mapping and workflow optimisation experience
Experience leading ERP changes, upgrades, testing, and release management
Ability to translate business requirements into practical ERP solutions
Excellent stakeholder management and communication skills
Strong analytical and problem‑solving capability with a focus on root cause resolution
Experience balancing operational priorities with long‑term strategic planning
Knowledge & Technical Expertise
Strong understanding of:
Infor M3 functional processes and administration
ERP lifecycle management and governance
Procurement and purchase‑to‑pay workflows
Warehousing and inventory management
Manufacturing and planning
Finance and costing processes
Master data governance
ERP integrations, APIs, and data flows
Infor OS, ION, APIs, or related integration frameworks
What’s on Offer
Salary of £90,000
Comprehensive benefits package
Hybrid working model
Opportunity to shape and evolve a critical ERP platform
Collaborative and forward‑thinking environment
Strategic leadership role with significant business impact
If you are an experienced ERP professional looking for a role where you can influence operational excellence and long‑term ERP strategy, we would love to hear from you.
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