At a Glance
- Tasks: Lead a team to deliver top-notch customer service in the social housing sector.
- Company: Growing organisation based in Teddington with a focus on community support.
- Benefits: Competitive salary of £40,000, hybrid working, and additional benefits.
- Other info: Join a supportive environment with opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in managing teams and handling complaints, ideally in social housing.
A growing organisation based in Teddington is looking for an experienced Customer Service Manager. This is a crucial role that will involve managing a team of Advisors to provide customer service support across new client onboarding, complaints, compliance and reporting within the social housing sector.
Duties will include:
- Motivating a team and monitoring performance
- Coordinate responses to complaints
- Ensure good practice and highest level of service across the board
- Working with clients to resolve complaints
- Reporting on repairs and ensuring KPI's are met
To be considered suitable you will need the following skills and experience:
- Ability to manage a small customer services team
- Ideally some experience within the social housing/property sector
- Complaint handling experience
- IT proficient and ideally some CRM experience
Remote Customer Service Manager in Derry employer: Ashdown Group
Join a dynamic and growing organisation in Teddington, where you will play a pivotal role in shaping exceptional customer service within the social housing sector. We offer a supportive work culture that prioritises employee development, with opportunities for growth and advancement, alongside a competitive salary and benefits package. Embrace the flexibility of hybrid working while making a meaningful impact in your community.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Service Manager in Derry
✨Tip Number 1
Network like a pro! Reach out to your connections in the social housing sector and let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team management and complaint handling. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills! When you get the chance to chat with potential employers, share specific examples of how you've motivated teams and handled complaints in the past. This will help them see you as the perfect fit for their Customer Service Manager role.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Remote Customer Service Manager in Derry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service management experience, especially in the social housing sector, to show us you’re the right fit.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about customer service and how you’ve successfully managed teams in the past. Share specific examples that demonstrate your ability to handle complaints and motivate your team.
Showcase Your IT Skills:Since we’re looking for someone who’s IT proficient, don’t forget to mention any relevant software or CRM systems you’ve used. This will help us see how you can hit the ground running in our tech-driven environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the hiring process.
How to prepare for a job interview at Ashdown Group
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the social housing sector. Understand the key challenges and trends in the industry, as well as the specific services the company offers. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to motivate and manage a team. Be ready to share examples of how you've successfully led a team in the past. Think about specific situations where you improved performance or resolved conflicts, and be prepared to discuss these in detail.
✨Prepare for Complaints Scenarios
Since handling complaints is a big part of the role, think of a few challenging situations you've faced in the past. Prepare to explain how you approached these issues, what steps you took to resolve them, and what the outcomes were. This will demonstrate your problem-solving skills and ability to maintain high service standards.
✨Get Familiar with KPIs
Understanding Key Performance Indicators (KPIs) is crucial for this role. Research common KPIs in customer service and be ready to discuss how you've met or exceeded them in previous positions. This will highlight your results-driven approach and commitment to excellence.
