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- Tasks: Build strong relationships with clients and help them maximize value from our services.
- Company: Join a rapidly growing marketing agency known for its innovative approach and client success.
- Benefits: Competitive salary, collaborative environment, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values creativity and customer engagement.
- Qualifications: Strong communication skills and experience in client-facing roles are essential.
- Other info: Ideal for motivated individuals who thrive in a fast-paced, customer-focused environment.
The predicted salary is between 35000 - 45000 £ per year.
Customer Success Manager – Marketing Agency – £45,000 – Warrington
A highly successful, rapidly growing marketing agency is looking for a commercial Account Manager or Customer Success Manager to join their team. As a Client Account Manager, you’ll be working very closely with the Client Services and Sales team to grow and retain existing accounts. Strong communication skills and the ability to form relationships are key. Knowledge of marketing technologies and wider communications would also be an advantage. You’ll also need to demonstrate a solid grasp of modern marketing technology and the process to deliver them.
The ideal candidate for this position will have a solid background in a successful client-facing role, with a well-developed customer engagement style and a high level of enthusiasm! You’ll be working closely with the Head of Client Services, so someone with a clear vision, who is proactive and able to develop strategies will be key.
Key Responsibilities:
- Develop and nurture strong, long-lasting relationships with key customer stakeholders.
- Provide customers with insights and best practices to maximize the value they receive from our offerings.
- Collaborate with the technical and support teams to address customer needs.
- Collaborate effectively with cross-functional teams, including sales and product.
- Work with the sales team to identify opportunities for revenue growth within the existing customer base.
- Develop and execute account plans to drive customer expansion and increased revenue.
- Gather customer feedback and communicate insights to the sales, product, and development teams.
- Advocate for customer needs and collaborate with internal teams to drive product improvements.
- Work closely with the wider team in devising sales collateral, compiling business cases, and crafting engaging proposals.
This position would suit a creative, highly motivated, tenacious individual that enjoys a customer-facing role.
Essential Skills Required:
- Strong communication and interpersonal skills.
- Expertise in relationship management.
- Knowledge of marketing technologies and modern communication strategies.
- Analytical skills for customer data and feedback analysis.
- Strategic planning and account management skills.
- Proposal creation and pitching proficiency.
The salary on offer for this role is between £35,000 – £45,000 depending on experience.
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Customer Success Manager – Marketing Agency - £45,000 – Warrington employer: Ashdown Group
Contact Detail:
Ashdown Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager – Marketing Agency - £45,000 – Warrington
✨Tip Number 1
Make sure to showcase your strong communication and interpersonal skills during the interview. Prepare examples of how you've successfully built relationships with clients in previous roles, as this is crucial for a Customer Success Manager.
✨Tip Number 2
Familiarize yourself with the latest marketing technologies and trends. Being able to discuss these topics confidently will demonstrate your expertise and show that you're proactive about staying updated in the field.
✨Tip Number 3
Prepare to discuss your experience with strategic planning and account management. Think of specific instances where you developed account plans that led to customer expansion or increased revenue, as this aligns perfectly with the role's responsibilities.
✨Tip Number 4
Be ready to share insights on how you've gathered and utilized customer feedback in past roles. This will highlight your analytical skills and your ability to advocate for customer needs, which are essential for success in this position.
We think you need these skills to ace Customer Success Manager – Marketing Agency - £45,000 – Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer success and account management. Emphasize your strong communication skills and any relevant marketing technology knowledge.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed client relationships and contributed to revenue growth in previous positions.
Showcase Relevant Skills: Clearly outline your expertise in relationship management and strategic planning. Provide examples of how you've used analytical skills to drive customer engagement and satisfaction.
Highlight Team Collaboration: Discuss your experience working with cross-functional teams. Highlight instances where you collaborated with sales or technical teams to address customer needs and improve service delivery.
How to prepare for a job interview at Ashdown Group
✨Showcase Your Communication Skills
As a Customer Success Manager, strong communication is key. Be prepared to demonstrate your ability to articulate ideas clearly and build rapport with the interviewer. Use examples from your past experiences where you successfully managed client relationships.
✨Highlight Your Knowledge of Marketing Technologies
Familiarize yourself with the latest marketing technologies and be ready to discuss how you've used them in previous roles. This will show that you have the technical knowledge necessary to succeed in this position.
✨Demonstrate Strategic Thinking
Prepare to discuss how you would develop account plans and strategies for customer expansion. Think about specific examples where you've identified growth opportunities within existing accounts and how you executed those plans.
✨Prepare for Collaboration Questions
Since this role involves working closely with cross-functional teams, be ready to share experiences where you collaborated effectively with others. Highlight your ability to work with sales, product, and support teams to meet customer needs.
