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For Companies At a Glance
- Tasks: Lead and inspire a team to smash sales targets in a dynamic call centre environment.
- Company: Join a fast-growing Claims and Compensation company with a focus on customer satisfaction.
- Benefits: Earn up to £36,000 plus bonuses and enjoy great benefits.
- Why this job: Be a key player in building a new team and drive real change in the financial claims sector.
- Qualifications: Experience in sales leadership and a passion for motivating teams is essential.
- Other info: This role offers fantastic career progression opportunities in a supportive office environment.
The predicted salary is between 36000 - 50400 £ per year.
Overview
A dynamic and customer-focused Claims and Compensation company is seeking a Call Centre Sales Team Leader to be part of building and forming a new team with their business. The Call Centre Sales Team Leader will be responsible for driving sales performance and motivating a team of call centre sales advisors to exceed revenue targets. This role focuses on coaching, performance management, and strategic execution of sales campaigns while maintaining a strong emphasis on customer engagement and satisfaction. The Sales Team Leader will act as a role model, mentor, and motivator, ensuring sales best practices are consistently applied across the team.
This is a newly created managerial Sales role in a growing team within the rapidly growing financial claims sector, offering real progression opportunities as the company continues to grow. The role is paying up to £36,000 plus performance related bonuses and other good benefits. The role is fully office based at the company’s Liverpool offices.
Responsibilities
- Drive sales performance and motivate a team of call centre sales advisors to exceed revenue targets.
- Coach, manage performance, and execute strategic sales campaigns while maintaining customer engagement and satisfaction.
- Act as a role model, mentor, and motivator to ensure sales best practices are consistently applied across the team.
Qualifications
- Proven experience as a Sales Team Leader, Supervisor, or Senior Sales Representative in a call centre environment. Regulated industry is a preference.
- Strong leadership and motivational skills with the ability to inspire high-performing sales teams.
- Excellent sales acumen with a track record of meeting or exceeding targets.
- Familiarity with FCA or Consumer Duty regulations (for financial services roles).
- Proficiency with CRM systems, call centre technology, and MS Office tools. HubSpot experience is a preference.
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Contact Centre Sales Team Leader employer: Ashdown Group
Contact Detail:
Ashdown Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Sales Team Leader
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to sales leadership. Think about how you would motivate a team or handle a tough customer situation—show them you’re ready to lead!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Contact Centre Sales Team Leader
Some tips for your application 🫡
Show Off Your Sales Skills: Make sure to highlight your experience in sales and leadership in your application. We want to see how you've driven performance and motivated teams in the past, so don’t hold back on those achievements!
Tailor Your Application: Take a moment to customise your CV and cover letter for this role. Use keywords from the job description to show us you understand what we're looking for and how you fit into our vision.
Be Authentic: Let your personality shine through in your written application. We’re looking for someone who can inspire and motivate others, so don’t be afraid to show us your unique style and approach!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it gets the attention it deserves!
How to prepare for a job interview at Ashdown Group
✨Know Your Numbers
Before the interview, brush up on your sales metrics and achievements. Be ready to discuss specific targets you've met or exceeded in previous roles. This shows you’re results-driven and can back up your claims with solid evidence.
✨Showcase Your Leadership Style
Think about how you motivate and coach your team. Prepare examples of how you've inspired others to achieve their goals. This is crucial for a Sales Team Leader role, so highlight your ability to lead by example and foster a positive team environment.
✨Understand the Company’s Vision
Research the company’s mission and values, especially in the context of customer engagement and satisfaction. Be prepared to discuss how your personal values align with theirs and how you can contribute to their growth in the financial claims sector.
✨Familiarise Yourself with Regulations
Since this role involves the financial sector, make sure you understand FCA or Consumer Duty regulations. Being knowledgeable about these will not only impress your interviewers but also demonstrate your commitment to compliance and ethical sales practices.
