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- Tasks: Lead client care with assessments and tailored plans, ensuring top-notch service delivery.
- Company: Join an award-winning domiciliary care provider making a real difference in people's lives.
- Benefits: Enjoy flexible working, ongoing training, a salary up to £38,000, pension, and 20 days holiday.
- Why this job: Be part of a supportive team focused on person-centred care and community impact.
- Qualifications: Experience in care settings, knowledge of CQC regulations, and strong communication skills required.
- Other info: Full UK driving licence and access to a vehicle needed for this role.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a dedicated and experienced Client Care Manager to join an award- winning domiciliary care provider. This role is pivotal to the organisation and ensures the delivery of exceptional, person-centred care services to new and existing clients across a designated region. The Client Care Manager will be the first point of contact for clients, conducting assessments and developing tailored care plans. The role is offered with flexible working and is based at the companys offices near Kingston.
The Client Care Manager will closely with clients families, providing support through professional advice and listening to their concerns and needs. Collaboration with healthcare professionals and social care teams will be a key part of the role in ensuring the highest standards of care and compliance with CQC regulations.
Role responsibilities:
Conduct comprehensive initial assessments for new clients, including risk assessments and home environment checks. Develop individualised care plans and MAR charts, ensuring care is person-centred, in date and compliant with regulatory requirements. Carry out regular service reviews to ensure client needs are continually met and adapt care plans as needed. Ensure all care delivered is fully compliant with standards and internal policies. Act as the primary liaison with social services, GPs, hospitals, pharmacies, community nurses; including the management of hospital discharges, collaborating with multi-disciplinary teams and coordinating on-going care plans. Maintain accurate and timely documentation of all assessments, plans, reviews, and communication records. Respond to changes in client conditions or family concerns, ensuring appropriate escalation and action.
Key skills
Proven experience within a domiciliary, community or other care provider setting.
Strong knowledge of person-centred care planning and risk assessment.
Excellent understanding of CQC regulations and best practice in care provision.
Proficient with Microsoft Office suite.
Outstanding people skills with empathetic approach.
Ability to build trust and rapport with clients and families.
Excellent communication skills, both written and verbal.
Strong organisational and time-management abilities.
Full UK driving licence with access to own vehicle.
This is a fantastic opportunity to join a supportive and inclusive working environment where you will benefit from ongoing training and professional development opportunities. The role is offered with a salary of up to £38,000, pension and 20 days holiday plus bank holidays
Client Care Manager in New Malden employer: Ashdown Group
Contact Detail:
Ashdown Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Manager in New Malden
✨Tip Number 1
Familiarise yourself with the latest CQC regulations and best practices in care provision. This knowledge will not only help you in interviews but also demonstrate your commitment to maintaining high standards of care.
✨Tip Number 2
Network with professionals in the domiciliary care sector. Attend local events or join online forums where you can connect with others in the field, as personal recommendations can often lead to job opportunities.
✨Tip Number 3
Prepare to discuss specific examples from your previous experience that showcase your ability to conduct assessments and develop care plans. Highlighting your problem-solving skills and adaptability will set you apart.
✨Tip Number 4
Showcase your people skills during the interview process. Be ready to share how you've built trust and rapport with clients and families in the past, as this is crucial for a Client Care Manager role.
We think you need these skills to ace Client Care Manager in New Malden
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in domiciliary care or similar settings. Emphasise your knowledge of person-centred care planning and CQC regulations, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing exceptional care services. Mention specific experiences that demonstrate your ability to conduct assessments and develop tailored care plans.
Showcase Your People Skills: Since the role requires outstanding people skills, include examples of how you've built trust and rapport with clients and their families in previous positions. This will help you stand out as a candidate.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is essential in this role.
How to prepare for a job interview at Ashdown Group
✨Showcase Your Experience
Be prepared to discuss your previous roles in domiciliary or community care settings. Highlight specific examples where you successfully conducted assessments or developed care plans, as this will demonstrate your relevant experience.
✨Understand CQC Regulations
Familiarise yourself with the Care Quality Commission (CQC) regulations and best practices in care provision. Being able to articulate your understanding of these standards will show that you are serious about compliance and quality care.
✨Demonstrate Empathy and Communication Skills
Since the role requires outstanding people skills, prepare to share examples of how you've built trust and rapport with clients and their families. Practice active listening during the interview to showcase your empathetic approach.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the company culture, training opportunities, and team dynamics. This not only shows your interest in the role but also helps you assess if the company is the right fit for you.
