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- Tasks: Lead client care by conducting assessments and creating personalised care plans.
- Company: Join an award-winning domiciliary care provider dedicated to exceptional care services.
- Benefits: Enjoy flexible working, ongoing training, a salary up to £38,000, and 20 days holiday plus bank holidays.
- Why this job: Make a real impact in people's lives while working in a supportive and inclusive environment.
- Qualifications: Experience in care settings, strong communication skills, and a full UK driving licence required.
- Other info: Collaborate with healthcare professionals and families to ensure the highest standards of care.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
We are seeking a dedicated and experienced Client Care Manager to join an award- winning domiciliary care provider. This role is pivotal to the organisation and ensures the delivery of exceptional, person-centred care services to new and existing clients across a designated region. The Client Care Manager will be the first point of contact for clients, conducting assessments and developing tailored care plans. The role is offered with flexible working and is based at the companys offices near Kingston.
The Client Care Manager will closely with clients families, providing support through professional advice and listening to their concerns and needs. Collaboration with healthcare professionals and social care teams will be a key part of the role in ensuring the highest standards of care and compliance with CQC regulations.
Role responsibilities:
Conduct comprehensive initial assessments for new clients, including risk assessments and home environment checks. Develop individualised care plans and MAR charts, ensuring care is person-centred, in date and compliant with regulatory requirements. Carry out regular service reviews to ensure client needs are continually met and adapt care plans as needed. Ensure all care delivered is fully compliant with standards and internal policies. Act as the primary liaison with social services, GPs, hospitals, pharmacies, community nurses; including the management of hospital discharges, collaborating with multi-disciplinary teams and coordinating on-going care plans. Maintain accurate and timely documentation of all assessments, plans, reviews, and communication records. Respond to changes in client conditions or family concerns, ensuring appropriate escalation and action.
Key skills
Proven experience within a domiciliary, community or other care provider setting.
Strong knowledge of person-centred care planning and risk assessment.
Excellent understanding of CQC regulations and best practice in care provision.
Proficient with Microsoft Office suite.
Outstanding people skills with empathetic approach.
Ability to build trust and rapport with clients and families.
Excellent communication skills, both written and verbal.
Strong organisational and time-management abilities.
Full UK driving licence with access to own vehicle.
This is a fantastic opportunity to join a supportive and inclusive working environment where you will benefit from ongoing training and professional development opportunities. The role is offered with a salary of up to £38,000, pension and 20 days holiday plus bank holidays
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Client Care Manager employer: Ashdown Group
Contact Detail:
Ashdown Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Manager
✨Tip Number 1
Familiarise yourself with the latest CQC regulations and best practices in care provision. This knowledge will not only help you during interviews but also demonstrate your commitment to maintaining high standards of care.
✨Tip Number 2
Network with professionals in the domiciliary care sector. Attend local events or join online forums where you can connect with others in the field. This can lead to valuable insights and potential referrals for the Client Care Manager position.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your skills in person-centred care planning and risk assessment. Being able to articulate these experiences will set you apart from other candidates.
✨Tip Number 4
Demonstrate your outstanding people skills by preparing to engage in role-play scenarios during the interview. Show how you would handle difficult conversations with clients or families, highlighting your empathetic approach and communication abilities.
We think you need these skills to ace Client Care Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in domiciliary or community care settings. Emphasise your knowledge of person-centred care planning and risk assessment, as well as your understanding of CQC regulations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client care and your ability to build trust with clients and their families. Mention specific examples from your past experiences that demonstrate your outstanding people skills and empathetic approach.
Highlight Key Skills: In your application, clearly outline your organisational and time-management abilities. Provide examples of how you've successfully managed multiple clients or collaborated with healthcare professionals in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a Client Care Manager role.
How to prepare for a job interview at Ashdown Group
✨Showcase Your Experience
Be prepared to discuss your previous roles in domiciliary or community care settings. Highlight specific examples where you successfully conducted assessments or developed care plans, as this will demonstrate your relevant experience.
✨Understand CQC Regulations
Familiarise yourself with the Care Quality Commission (CQC) regulations and best practices in care provision. Being able to articulate your understanding of these standards will show that you are serious about compliance and quality care.
✨Demonstrate Empathy and Communication Skills
As a Client Care Manager, outstanding people skills are crucial. Prepare to share examples of how you've built trust and rapport with clients and their families, and be ready to showcase your communication skills during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think of situations where you had to respond to changes in client conditions or family concerns, and how you managed those effectively.
