Ashdown Group is seeking a hands-on Helpdesk Manager for a hybrid role based at our London City office. You will shape a service desk from the ground up, lead a small team and own platform design, workflows, SLAs, automation and reporting.
The role combines day-to-day leadership with technical support, focusing on service quality, user experience and operational efficiency. ITIL Foundation experience is beneficial.
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Hybrid Service Desk Lead - Build & Optimize ITSM in City of London employer: Ashdown Group
Join a well-established global business in Surbiton, where you will thrive in a dynamic work culture that values innovation and collaboration. With hybrid working options, fully subsidised dining and fitness facilities, and ample opportunities for professional growth, this role as an IT Project Manager offers a rewarding environment for those looking to make a meaningful impact in the digital landscape.
