Ashdown Group in London seeks an experienced Helpdesk Team Lead to manage a first-line support team for a global investment company, with hands-on leadership for circa 300 users across UK and international offices. The role requires ITSM implementation experience and strong knowledge of Microsoft 365, Entra ID, and Windows environments.
The successful candidate will lead, mentor and develop the team, drive service improvements, and oversee ticket queues, workflows and escalation processes while
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Hands-On Helpdesk Team Lead — ITSM & Service Excellence in City of London employer: Ashdown Group
Join a well-established global business in Surbiton, where you will thrive in a dynamic work culture that values innovation and collaboration. With hybrid working options, fully subsidised dining and fitness facilities, and ample opportunities for professional growth, this role as an IT Project Manager offers a rewarding environment for those looking to make a meaningful impact in the digital landscape.
